Alejandro de la Cruz Garriga

Work History

Titan International Security Services

04.2023 - 04.2025

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.

Arrigo CDJR

09.2022 - 09.2023

Provided a customized experience to every customer.
Managed and overlooked the service schedule and coordinated appointments accordingly.
Assisted with irate customers when the calls needed to be escalated.
Maintained a quick response time to all emails and requests from customers and supervisors alike.
Gathered all necessary customer information for their online profile.
Managed all inbound customer service calls.
Conducted survey calls to ensure customers had an utmost experience.

Brandon's Transfer Storing

03.2021 - 11.2021

Developed teamwork and leadership skills.
Transport equipment to a designated military base for fighter-jet engine assembly.
Prepared pallets of boxes for easy transportation between customer and storage location.
Kept storage areas organized, clean, and secure to fully protect company assets.
Ensured no damage was done to assets being transported.
Facilitated residential relocations for clients; safeguarded and transported belongings.
Executed safe loading and unloading of materials using a forklift.

Visiting Angels Home Care

07.2021 - 09.2021

Provided on-the-clock, on-call, in-home assistance for various elderly and hospice patients weekly.
Provided compassion and company to patients.
Assisted patients with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal services.
Acted as a liaison between patient, patient's family, and medical care organizations.
Organized, filled out, and completed necessary paperwork and documentation required by Medicare, Medicaid, and 3rd party insurance providers.

Capital Protection Bureau

03.2020 - 04.2021

Hired the adequate employees and trained them properly.
Created the schedule to ensure all shifts are covered.
Adjusted the staff accordingly to ensure all tasks were being done safely and effectively.
Performed spot checks within contracted communities.
Distributed warnings to anyone who committed a violation, then escalated to a ticket if necessary.
Enforced the community's non-trespassing policy.
Oversaw and managed the gate house.