Alejandro de la Cruz Garriga
Columbus,NE
Summary
Seeking a position to make a direct impact on company growth by leveraging specialized skills and contribute to overall organizational success. Committed to elevating performance in the workplace and continuously striving for excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Office
Titan International Security Services
04.2023 - 04.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
BDC Service Specialist
Arrigo CDJR
09.2022 - 09.2023
- Provided a customized experience to every customer.
- Managed and overlooked the service schedule and coordinated appointments accordingly.
- Assisted with irate customers when the calls needed to be escalated.
- Maintained a quick response time to all emails and requests from customers and supervisors alike.
- Gathered all necessary customer information for their online profile.
- Managed all inbound customer service calls.
- Conducted survey calls to ensure customers had an utmost experience.
Professional Mover
Brandon's Transfer Storing
03.2021 - 11.2021
- Developed teamwork and leadership skills.
- Transport equipment to a designated military base for fighter-jet engine assembly.
- Prepared pallets of boxes for easy transportation between customer and storage location.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Ensured no damage was done to assets being transported.
- Facilitated residential relocations for clients; safeguarded and transported belongings.
- Executed safe loading and unloading of materials using a forklift.
HHA
Visiting Angels Home Care
07.2021 - 09.2021
- Provided on-the-clock, on-call, in-home assistance for various elderly and hospice patients weekly.
- Provided compassion and company to patients.
- Assisted patients with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal services.
- Acted as a liaison between patient, patient's family, and medical care organizations.
- Organized, filled out, and completed necessary paperwork and documentation required by Medicare, Medicaid, and 3rd party insurance providers.
Supervisor Lieutenant
Capital Protection Bureau
03.2020 - 04.2021
- Hired the adequate employees and trained them properly.
- Created the schedule to ensure all shifts are covered.
- Adjusted the staff accordingly to ensure all tasks were being done safely and effectively.
- Performed spot checks within contracted communities.
- Distributed warnings to anyone who committed a violation, then escalated to a ticket if necessary.
- Enforced the community's non-trespassing policy.
- Oversaw and managed the gate house.
Education
Diploma and Certificate of Completion -
05.2019
Skills
- Hiring Employees
- Spanish Bilingual
- Reynolds & Reynolds Proficiency
- CRM Specialist
- Automotive Service Scheduling
- Excellent Customer Service
- Schedule Management
- Proficient Computer Skills
- Leadership
- Forklift
- Sales representative
Certification
- Home health aide certification
- Security guard D license
- Armed security guard G license
- Concealed weapons license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Office - Titan International Security Services
04.2023 - 04.2025
BDC Service Specialist - Arrigo CDJR
09.2022 - 09.2023
HHA - Visiting Angels Home Care
07.2021 - 09.2021
Professional Mover - Brandon's Transfer Storing
03.2021 - 11.2021
Supervisor Lieutenant - Capital Protection Bureau
03.2020 - 04.2021
John I. Leonard High School - Diploma and Certificate of Completion,
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