Aaliyah Gray
Fairfield,AL
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
Birmingham, Alabama
08.2024 - 11.2024
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed credit card transactions quickly and securely.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assistant Manager
Jack in the box
Bakersfield
07.2022 - 07.2024
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
- Addressed customer questions and recommended appropriate products and services to increase satisfaction
- Recommended changes in working conditions and equipment to increase business unit and team efficiency
Hostess
Red Robin
Oxnard
05.2021 - 12.2021
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Assisted in serving guests for parties and special functions
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Answered phone calls to take reservations and address guest questions and concerns
- Closed out podium at end of shift and maintained order and organization
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Handled cash payments and reconciled daily transactions accurately.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phones promptly to record and confirm reservations.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
Education
Bachelor of Science - Kinesiology
Miles College
Fairfield, AL06-2026
Skills
Leadership
Time Management
Flexibility
Communication
Team work
Creativity
Decision making
Organization
Adaptability
Certification
Food Handlers Card
References
- Towana, Tomas, Towannaxo65lu@gmail.com, (166)157-8257, Jack In The Box
- Ryan, Summerford, Manager, Ryanrenneesum@gmail.com, (805)793-9478, Jack In The Box, Manager For Years
Community Service
Oxnard All Stars, Coaching Staff Member, Oxnard, CA, 2022-02, 2022-06, Plan, organize, and conduct practice sessions. Monitor athletes' use of equipment to ensure safe and proper use. Analyze the strengths and weaknesses of opposing teams to develop game strategies.
Timeline
Sales Associate
Marshalls
08.2024 - 11.2024
Assistant Manager
Jack in the box
07.2022 - 07.2024
Hostess
Red Robin
05.2021 - 12.2021
Bachelor of Science - Kinesiology
Miles College