Aaliyah Halsell
Kenner
Summary
Highly motivated customer service representative with extensive customer care and sales experience. Personable professional providing years of experience resolving account, disputes, and service concerns for customers all while promoting company products and maintaining satisfied customers. Very focused on surpassing expectations and driving team success. As well as a compassionate Home Health Care Worker known for high productivity and efficient task completion. Specialize in patient care, medication management, and mobility assistance. Excel in communication, empathy, and patience, ensuring optimal support and care for clients in home settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative ( REMOTE)
All America Personal Care
09.2021 - Current
- Respond to customer inquiries via email, phone, and live chat in a timely manner
- Promote superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly
- Develop and update databases to handle patient data
- Collect payments
- Process dispute claims following company procedures
- Developed highly empathetic patient relationships
- Resolved patient inquiries and complaints from multiple channels with moderate supervision
- Meet scheduling and registration standards
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to patient needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided patients and families with emotional support and instruction.
- Compiled reports on patient visits for management review as needed.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Managed patient sign-up process, ensuring accurate data entry of personal and insurance information.
Customer Service Representative
Admin Media LLC
Metairie
03.2020 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Answered customer telephone calls promptly to avoid on-hold wait times
Daycare Teacher
St. Matthews Daycare and Learning Center
Metairie
04.2019 - 02.2020
- Instruct preschool-aged children in activities designed to promote intellectual and creative growth
- Communicate with parents on students' growth and progress
- Create a fun and safe learning environment
- Maintain the health and safety of all students
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Made nutritious breakfasts, lunches, dinners and snacks for children
Receptionist
French Rivera Fitness Center
Metairie
09.2018 - 03.2019
- Responsible for greeting visitors and clients in a warm and friendly manner
- Responsible for ensuring the health club facility resources are used efficiently
- Handle all front desk related activities such as answer phones in a friendly manner and assist callers with a variety of questions, check members into the system, assist with new member sign-up, take prospective members on tours
- Handle general administrative tasks like emailing and faxing written correspondence, distributing parcels, and updating calendars
- Maintain cleanliness in the reception area and ensure that brochures and products are properly displayed
- Schedule appointments of the new members with the programmer and dietitian
Education
Associates Of Applied Sciences - Pharmacy Technician
Rasmussen University
Ocala, Florida12.2021
Diploma -
Grace King High School
Metairie, Louisiana05.2017
Skills
- Customer Service and Assistance
- Computer Proficiency
- Math Proficiency
- Great Verbal and written Communication
- Excellent Attention to Detail
- Critical Thinking
- Problem Solving
- Interpersonal Skills
- Service Quality
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Scripted Calls
- Clerical Support
- Customer Support
- Time Management
- Organizational Skills
- Microsoft Office
- Microsoft Exchange
- Type Software Proficiency
- Database management
- Dispute resolution
- Team collaboration
- Administrative support
- Conflict resolution
- Scheduling appointments
- Analytical thinking
- Supervision and leadership
- Data entry
Timeline
Customer Service Representative ( REMOTE)
All America Personal Care
09.2021 - Current
Customer Service Representative
Admin Media LLC
03.2020 - 09.2021
Daycare Teacher
St. Matthews Daycare and Learning Center
04.2019 - 02.2020
Receptionist
French Rivera Fitness Center
09.2018 - 03.2019
Associates Of Applied Sciences - Pharmacy Technician
Rasmussen University
Diploma -
Grace King High School