Aaliyah Hardison
Louisville,KY
Summary
I started working at 16, I have extensive experience with customer service. Customer service and dealing with the public has always been in my work, some way or another. It is always my motive to grow and move up within the company i am involved with. I am a very fast learner as well as a team player.
Overview
8
8
years of professional experience
Work History
Dog Groomer
Total Clips
Clarksville, IN
04.2022 - Current
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Customer Service Representative
GE
Louisville, KY
01.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
Shively Animal Clinic
Louisville, KY
03.2014 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained transaction security by verifying payment cards against identification.
Education
Associate of Science - Medical Coding
ATA College
Louisville, KY10.2023
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY06.2015
Timeline
Dog Groomer
Total Clips
04.2022 - Current
Customer Service Representative
GE
01.2021 - 09.2021
Front Desk Receptionist
Shively Animal Clinic
03.2014 - 10.2020
Associate of Science - Medical Coding
ATA College
High School Diploma -
Pleasure Ridge Park High School