Aaliyah Horn
Reading,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Giant Food Stores
02.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Customer Service Representative
Bath & Body Works
09.2020 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Packer
Palmers
06.2021 - 07.2022
Education
High School Diploma -
05.2020
Skills
- Manual and Automated Medication Dispensing
- Dosage Calculation
- Receiving Incoming Supplies
- Payment Processing
Timeline
Pharmacy Technician - Giant Food Stores
02.2023 - Current
Packer - Palmers
06.2021 - 07.2022
Customer Service Representative - Bath & Body Works
09.2020 - 02.2023
Wilson High School - High School Diploma,