Heather Dennis
Prentiss,MS
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Hudson’s Pharmacy
12.2019 - Current
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Licensed Pharmacy Technician
Walmart Pharmacy
08.2002 - Current
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax, and email.
- Hand counted control medications, measured liquids and reconstituted antibiotics.
- Efficiently operated cash register and handled cash, checks, and charge transactions.
- Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
- Verified and labeled prescriptions with the 8 point check.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Children’s Clinician
Pinebelt Mental Healthcare
05.2019 - 11.2019
- Evaluated patient concerns, histories, appearance and responses to form picture of current health state.
- Established appropriate course of treatment and implemented interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Evaluated patient histories, complaints and current symptoms to understand conditions and begin diagnostic processes.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encouraged patients to discuss experiences in group and individual settings.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Education
Specialist Of Education - Higher Education Administration
William Carey University
Hattiesburg, MSMaster Of Science - Child And Adolescent Counseling
William Carey University
Hattiesburg, MS2018
Bachelor Of Science - Psychology And Minor In Gerontology
William Carey University
Hattiesburg, MS2013
Associate Of Arts - General Studies
Pearl River Community College
Hattiesburg, MS2011
High School Diploma - undefined
Prentiss Senior High School
Prentiss, MS2001
Skills
- Multitasking
- Data entry
- Pharmacy and customer records management
- Patient confidentiality
- HIPAA
- Manual and automated medication dispensing
- Skilled in intake interviewing
- Day treatment professional
- Case management proficiency
- Intervention planning
- Patient intakes
- Policies and Procedures
- Manual and Automated Medication Dispensing
- Updating Medication Histories
- Assisting Pharmacists
- Patient Confidentiality
- Medicare and Medicaid Processes
- Pharmaceutical Sales and Services
- Ordering and Stocking Medications
- Proper Labeling Procedures
- Preparing Bubble Packs
- Drug Storage Procedures
- Labeling Prescriptions
- Problem-Solving Skills
- Pharmacy Records Management
- Cash Register Operation
- FDA and HIPAA Compliance
- Answering Customer Questions
- Medication Therapy Management
- Insurance Claim Processing Software
- Supporting Pharmacy Operations
- Resolving Customer Issues
- Prescription Pricing
- Prescription Refill Fulfillment
- Drug Utilization Review
- Restock Shelves
- Dosage Calculation
- Dispensing Medications
- Reviewing Patient Information
- Prescription Review
- Prescriptions Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Hudson’s Pharmacy
12.2019 - Current
Children’s Clinician
Pinebelt Mental Healthcare
05.2019 - 11.2019
Licensed Pharmacy Technician
Walmart Pharmacy
08.2002 - Current
Specialist Of Education - Higher Education Administration
William Carey University
Master Of Science - Child And Adolescent Counseling
William Carey University
Bachelor Of Science - Psychology And Minor In Gerontology
William Carey University
Associate Of Arts - General Studies
Pearl River Community College
High School Diploma - undefined
Prentiss Senior High School
Similar Profiles
Trevor LargeTrevor Large
Senior Analyst, Major Home Fashion at Hudson’s Bay CompanySenior Analyst, Major Home Fashion at Hudson’s Bay Company
Everett YeeEverett Yee
Lead Customer Experience Associate at Hudson’s Bay Company (HBC)Lead Customer Experience Associate at Hudson’s Bay Company (HBC)
Fernando AmadorFernando Amador
Consultant, Sales Representative and Clerical at The Hudson’s Bay CompanyConsultant, Sales Representative and Clerical at The Hudson’s Bay Company
Annie JoshuaAnnie Joshua
Customer Experience Associate I at Conduent Call CenterCustomer Experience Associate I at Conduent Call Center
Jacob AndersonJacob Anderson
NA at Cache Valley Electric (CVE)NA at Cache Valley Electric (CVE)