Aaliyah Ingramujah
San Diego,CA
Summary
Results-driven communications and healthcare professional with experience spanning medical billing operations, customer engagement, and organizational communications support. Skilled in writing, storytelling, external communications, and cross-department collaboration while managing high-volume workflows in fast-paced environments. Adept at translating complex information into clear, audience-focused messaging and leveraging analytics to improve engagement and operational outcomes. Recognized for professionalism, attention to detail, and a mission-driven approach supporting diverse communities, including military-connected families.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Patient Care Assistant
Mount Carmel Health System Inc.
Columbus,OH
11.2017 - 12.2025
- Supported nursing staff in executing patient care activities to enhance comfort and safety.
- Monitored vital signs and reported changes to healthcare team, enhancing patient outcomes.
- Supported daily living activities, promoting independence and dignity for patients.
- Coordinated with interdisciplinary teams to develop individualized care plans for patients.
Nurse Aide
Amber Park
Columbus,OH
06.2017 - 10.2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes and reporting to nursing staff.
- Provided emotional support to residents and families during challenging situations.
- Maintained cleanliness of resident rooms and common areas to promote hygiene.
Assistant Manager
Nordstrom
Columbus,OH
05.2014 - 12.2016
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Developed and implemented training programs for staff, improving product knowledge and sales techniques.
- Analyzed sales data to identify trends, informing strategic inventory management decisions.
- Coordinated visual merchandising efforts, ensuring displays aligned with brand standards and promotions.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZBachelor of Science - Medical Assisting
Ultimate Medical Academy
Clearwater, FL2016
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH2013
Skills
- CPAR – Certified Patient Account Representative
- Medical insurance billing & claims processing
- CPT & ICD coding knowledge
- Epic & eClinicalWorks EMR systems
- HIPAA compliance & confidentiality standards
- Accounts receivable & payment collections
- Explanation of Benefits (EOB) interpretation
- Deductible & co-insurance calculations
- Advanced Microsoft Excel & Word
- Bilingual communication abilities
- Cross-department collaboration & customer service
- Strong organization, prioritization & problem solving
- Exceptional writing, editing, and storytelling skills
- External communications and brand messaging support
- Content creation across digital and print platforms
- Canva and Adobe Creative Suite experience
- Sprout Social familiarity
- Email marketing platforms including Mailchimp and Constant Contact
- Website CMS familiarity (WordPress preferred)
- Analytics interpretation and performance optimization
- Digital advertising familiarity (Google, Meta, LinkedIn Ads)
- Media relations and public affairs exposure
- Nonprofit and advocacy communications awareness
- Short-form video, photography, and graphic design content creation
- Communications support for small and large-scale events
- Mission-driven mindset supporting military-connected families
Timeline
Patient Care Assistant
Mount Carmel Health System Inc.
11.2017 - 12.2025
Nurse Aide
Amber Park
06.2017 - 10.2018
Assistant Manager
Nordstrom
05.2014 - 12.2016
Bachelor of Science -
Grand Canyon University
Bachelor of Science - Medical Assisting
Ultimate Medical Academy
High School Diploma -
Gahanna Lincoln High School