Katie Marie Putman
Ashville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Collector (Remote)
HMO, Community Health Systems/Shared Service Center, Shelly Ogle
Nashville , TN
05.2015 - Current
- Duties include insurance verification, handling of billing and collections, claim denial, patient accounts and various
- Processed debtor payments and updated accounts to reflect new balance.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
Insurance Service Representative
Trinity Medical Center, Paula Garrett
Birmingham, AL
06.2008 - 05.2015
- Duties included insurance verification, following up on claims, denials & overpayments, speaking with patients regarding their bills, speaking with insurance companies, handling patient accounts, filing primary & secondary insurance, handling all facets of office duties.
- Provided primary customer support to internal and external customers.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Calculated adjustments, premiums and refunds.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Patient Account Representative
Baptist Health System, Adrienne Reynolds
Birmingham, AL
09.2001 - 06.2008
- Duties included customer service, handling patient accounts, filing primary and secondary insurance, patient care issues, worked return mail, handling all facets of office duties.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Prepared reports detailing billing actions, flags and other key information.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Responded to patient, family and external payer inquiries.
- Contacted patients after insurance was calculated to obtain payments.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Customer Service Representative
Healthsouth, Jeff Johnson
Birmingham, AL
02.2001 - 04.2001
- Duties included, , shared services & keying invoices
Receptionist/Clerk
Starnes & Atchison, Susan McGettigan
Birmingham, AL
05.2000 - 01.2001
- Duties included operating switchboard, filing, running mail machine, and daily typing.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone or postal mail.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Childcare Assistant
Childcare Network, Karen Adcock
Gadsden, AL
02.1997 - 05.2000
- Duties included caring for children of all ages.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Offered parents daily reports outlining activities, behavior and accomplishments.
- Read and told stories to promote and support overall language development.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Discussed programs policies and practices to families and visitors.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
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Gadsden State Community College
2000
undefined
Ashville High School
1998
Classes consisted of 4 typing courses - undefined
Hoover High School
1996
Skills
- Certified Patient Account Representative (CPAR)
- Problem Identification
- Familiar with most all insurance companies
- Knowledge of UB04 & HICA 1500’s
- Microsoft Excel, Access, Works 95-97, Word 98-00, Windows, Word Processing, Rumba, HMS, AS-400, Artiva, SSI and Imaging
- Daily use of filing, copying, faxing, & general office work
- Type 55-65 WPM
- Excellent customer service skills
- Handled multi-lines/switchboard
- Handled multiple tasks at once
- Managing Multiple Priorities
- Insurance Terminology
- Account Monitoring
- Credit Accounts
- Insurance Knowledge
- Patient Privacy
- Complex Problem-Solving
- Insurance Company Communication
- Denial Appeals Process
Certification
Certified Patient Account Representative (CPAR)
Timeline
Insurance Collector (Remote)
HMO, Community Health Systems/Shared Service Center, Shelly Ogle
05.2015 - Current
Insurance Service Representative
Trinity Medical Center, Paula Garrett
06.2008 - 05.2015
Patient Account Representative
Baptist Health System, Adrienne Reynolds
09.2001 - 06.2008
Customer Service Representative
Healthsouth, Jeff Johnson
02.2001 - 04.2001
Receptionist/Clerk
Starnes & Atchison, Susan McGettigan
05.2000 - 01.2001
Childcare Assistant
Childcare Network, Karen Adcock
02.1997 - 05.2000
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Gadsden State Community College
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Ashville High School
Classes consisted of 4 typing courses - undefined
Hoover High School