Aaliyah Jackson
Daytona Beach
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Guest Relations Agent (Plan Tutor/Team Lead)
Grand Palladium Hotels & Resorts
11.2023 - 04.2026
- Ensure daily reports are sent at the end of the shift
- Resolved guest complaints promptly to enhance satisfaction levels.
- Respond to emails from customers in a timely fashion.
- Prepare welcome amenities for arriving guests.
- Decorate rooms celebrating special occasions
- Train New Hires
Telephone Operator/Front Desk Agent
Royalton Negril Resort and Spa
01.2022 - 11.2023
- Responded to incoming calls from customers to address inquiries and provide assistance.
- Handled complaints and dispatched issues promptly, directing callers to appropriate destinations.
- Operated website live chat to assist customers with queries and complaints, enhancing overall customer experience.
- Assisted with check-in and check-out procedures for guests.
- Managed reservation system, ensuring accurate room assignments and availability for seamless guest experiences.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Processed payments securely while ensuring compliance with resort policies and procedures.
Education
Eight (8) CAPE Units
green island high school
Lucea, Jamaica 09.2018 - 01.2020
Six (6) CSEC
Rusea’s high school
Lucea, Jamaica 09.2013 - 06.2018
Skills
- Customer service
- Attention to detail
- Organizing and reliability
- Flexibility
- Team work
- Adaptability
- Computer skills
Timeline
Guest Relations Agent (Plan Tutor/Team Lead)
Grand Palladium Hotels & Resorts
11.2023 - 04.2026
Telephone Operator/Front Desk Agent
Royalton Negril Resort and Spa
01.2022 - 11.2023
Eight (8) CAPE Units
green island high school
09.2018 - 01.2020
Six (6) CSEC
Rusea’s high school
09.2013 - 06.2018