Aaliyah Kato
Eugene,OR
Summary
Dynamic hospitality professional with extensive experience at Fireweed Lodge, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective complaint resolution and attention to detail. Skilled in safe food handling and multitasking, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress
Fireweed Lodge
06.2025 - 09.2025
- Delivered exceptional customer service to enhance dining experience.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness and organization of dining area for efficient operations.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Adapted quickly to changing priorities during high-volume service periods.
- Participated in team meetings to discuss service improvements and best practices.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Housekeeper
Fireweed Lodge
06.2025 - 09.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Ensured adherence to health and safety standards during cleaning processes.
- Utilized cleaning equipment and supplies effectively for optimal results.
- Assisted in laundry services, ensuring timely availability of clean linens.
Waitress
Fireweed Lodge
06.2024 - 08.2024
- Delivered exceptional service to customers in fast-paced dining environment.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness and organization of dining area and tables.
- Processed customer orders efficiently using point-of-sale system.
Housekeeper
Fireweed Lodge
06.2024 - 08.2024
- Responded promptly to guest requests for additional amenities or services.
- Collaborated with team members to streamline daily housekeeping tasks.
- Adapted quickly to changing priorities while maintaining service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Dishwasher
Fireweed Lodge
05.2023 - 08.2023
- Operated dishwashing equipment to ensure cleanliness and sanitation standards were met.
- Coordinated with kitchen staff to streamline dish retrieval and washing processes.
- Maintained cleanliness of work area, adhering to health and safety regulations.
- Assisted in training new team members on efficient dishwashing techniques.
Housekeeper
Fireweed Lodge
05.2023 - 08.2023
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Reported maintenance issues to management for swift resolution.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Waitress
Fireweed Lodge
05.2023 - 08.2023
- Resolved customer inquiries and complaints with professionalism.
- Collaborated with kitchen staff to ensure timely food delivery.
- Demonstrated adaptability by managing multiple tasks during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Dishwasher
Fireweed Lodge
06.2022 - 08.2022
- Monitored inventory levels of cleaning supplies, reporting shortages promptly.
- Implemented time-saving practices that improved workflow during peak hours.
- Ensured proper sorting of dishes for optimal washing efficiency and effectiveness.
- Supported kitchen operations by managing high-volume dish requests during service peaks.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Housekeeper
Fireweed Lodge
06.2022 - 08.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
High School Diploma -
Klawock High School
Klawock, AK06-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Memory retention
- Table setting
- Order accuracy
- Complaint resolution
- Time management
- Performance improvement
Timeline
Waitress
Fireweed Lodge
06.2025 - 09.2025
Housekeeper
Fireweed Lodge
06.2025 - 09.2025
Waitress
Fireweed Lodge
06.2024 - 08.2024
Housekeeper
Fireweed Lodge
06.2024 - 08.2024
Dishwasher
Fireweed Lodge
05.2023 - 08.2023
Housekeeper
Fireweed Lodge
05.2023 - 08.2023
Waitress
Fireweed Lodge
05.2023 - 08.2023
Dishwasher
Fireweed Lodge
06.2022 - 08.2022
Housekeeper
Fireweed Lodge
06.2022 - 08.2022
High School Diploma -
Klawock High School