Aaliyah King
Virginia Beach,VA
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server/bartender
The Cheesecake Factory
Virginia Beach, VA
04.2018 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Customer Service Representative
Ibex Global/At&T
Pittsburgh , Pennsylvania
09.2017 - 02.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server
Red Lobster
Pittsburgh , PA
08.2016 - 01.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Associate of Science - Nursing
Indiana University Of Pennsylvania
Indiana Pa 05.2017
Skills
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- High-Energy and Stamina
- Order Accuracy and Delivery
- Customer Service and Rapport
- High-Volume Dining
Timeline
Server/bartender
The Cheesecake Factory
04.2018 - Current
Customer Service Representative
Ibex Global/At&T
09.2017 - 02.2018
Server
Red Lobster
08.2016 - 01.2018
Associate of Science - Nursing
Indiana University Of Pennsylvania
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