Aaliyah Lamour
Griffin,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
247 Intouch
Denver, CO
10.2016 - 02.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
Member Service Representative
Teleperformance
West Valley City, UT
09.2014 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with daily questions and concerns such as: Fraudulent transactions, debit cards, beneficiaries, etc
- Quickly and accurately answered customer questions, suggested effective solutions
- Executed wire transfers, stop payments and account transfers.
Education
Associate of Science - Health Aide
Southern Crescent Technical College
Griffin, GA05.2024
Skills
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Upbeat and Positive Personality
- Understanding Customer Needs
- Inter-Department Collaboration
- Building Customer Trust and Loyalty
- Business Development
- Excellent Attention to Detail
- Time Management
Timeline
Customer Service Representative
247 Intouch
10.2016 - 02.2018
Member Service Representative
Teleperformance
09.2014 - 08.2015
Associate of Science - Health Aide
Southern Crescent Technical College
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