Aaliyah Lazu
Manchester
Summary
Dedicated professional with a strong focus on customer service and safety awareness. Proven ability to manage diverse teams and enhance team performance, ensuring a nurturing environment for children.
Dynamic leader with extensive experience in managing store operations and leading teams. Skilled in communication, problem-solving, and implementing safety protocols to ensure customer satisfaction and a secure environment.
Compassionate caregiver with a proven track record in providing excellent service. Recognized for strong communication and problem-solving skills, committed to creating safe and engaging environments for children.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Babysitter
Care For Kids
Hartford
08.2023 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Communicated effectively with parents regarding children's daily activities and needs.
- Responded calmly to emergencies, providing first aid when necessary to ensure safety.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated with parents about daily activities and any concerning behaviors.
- Remaining alert at all times while caring for multiple children simultaneously.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Engaging in age-appropriate activities like reading stories or playing games.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Supervised children in safe and nurturing environments during playtime and activities.
Manager
Lowes Home Improvment
Manchester
02.2024 - 12.2024
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Implemented safety protocols to create a safe working environment for employees and customers.
- Coordinated team schedules to align staffing with peak customer traffic periods.
- Resolved customer complaints promptly to uphold the company's reputation for service excellence.
- Developed visual merchandising strategies to enhance product displays and store layout.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Head Cashier/Manager on Duty
Home Depot
Bloomfield
02.2022 - 12.2023
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed payments promptly for customers to exceed productivity standards.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Verified customer age requirement for alcohol or tobacco purchases.
- Coordinated with management to implement promotional events and special discounts at the point of sale.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Coordinated with security team to handle emergency situations and maintain a safe shopping environment.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
CNA
Allies With Families
Hartford
04.2017 - 08.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and hygiene in patient rooms and common areas.
- Documented patient progress and care provided in electronic health records.
- Communicated effectively with patients and families regarding care plans.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Supported rehabilitation exercises under the direction of physical therapists.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support and companionship to patients during recovery.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided emotional support to family members during difficult times.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Transported residents within the facility as needed.
- Educated patients on self-care techniques that would help them maintain their independence.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Facilitated communication between patients, family members, and healthcare professionals.
- Administered medications under supervision of a licensed nurse.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Participated in educational programs designed to improve knowledge of health care practices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Supported non-ambulatory residents in range of motion exercises.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Supplied, collected and emptied patient bedpans on frequent basis.
Education
HMTCA
Hartford, CTSkills
- Child supervision
- First aid
- Age-appropriate activities
- Meal planning
- Safety protocols
- Time management
- Conflict resolution
- Team collaboration
- Customer service
- Routine adherence
- Active listening
- Follows directions
- Following directions
Timeline
Manager
Lowes Home Improvment
02.2024 - 12.2024
Babysitter
Care For Kids
08.2023 - 12.2025
Head Cashier/Manager on Duty
Home Depot
02.2022 - 12.2023
CNA
Allies With Families
04.2017 - 08.2020
HMTCA