Aaliyah Lee
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, problems and creating customer loyalty.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
MUJI
09.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the shopping experience for customers.
Doyen
CBD Kratom
04.2022 - 04.2023
- Provided excellent customer service to both recreational and medical cannabis and kratom customers by enthusiastically providing accurate knowledge on various strains, products and consumption methods along with the effects they have on the body.
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
- Responsible for opening the closing the store, including managing alarm system and ensuring security protocols are followed.
- Managed cash handling procedures, including preparing daily deposits and reconciling cash registers.
- Enforced safety and sanitation procedures to maintain store environment standards.
In-Store Shopper
Whole Foods Market
11.2020 - 03.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Cashier
Primark
09.2018 - 04.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2024
Skills
- Independent Judgement
- Teamwork and Collaboration
- Organizational skills
- Multitasking capabilities
- Engaging With Diverse Customers
- POS System Operations
Timeline
Retail Sales Associate
MUJI
09.2023 - Current
Doyen
CBD Kratom
04.2022 - 04.2023
In-Store Shopper
Whole Foods Market
11.2020 - 03.2021
Cashier
Primark
09.2018 - 04.2020
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York