Aaliyah Liles
Cheraw,SC
Summary
Remote customer service professional with 3+ years in high-compliance client coordination and independent WFH environments. Known by customers and colleagues alike for an upbeat, approachable tone and genuine eagerness to advocate for clients—translating complex processes into clear, compassionate guidance. Experienced managing sensitive accounts, streamlining workflows, and maintaining quality standards under pressure. Seeking to bring organized, reliable, and warmly professional support
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Assurant (via Zillion Technologies)
Remote
03.2026 - Current
- Manage high-stakes client documentation in strictly monitored compliance environment
- Maintain precise records and adhere to complex regulatory requirements
- Coordinate with multiple departments to resolve client issues under tight deadlines
- Consistently noted by customers for friendly, willing-to-help demeanor even in difficult scenarios
SAH Starbucks Agent
Foundever (Formerly Sitel Group)
Remote
07.2022 - 12.2022
- Processed retail and business unit orders, tracked status, and resolved inquiries across supply chain logistics
- Supported product launches and systems testing with store readiness procedures
- Provided training and coaching to field partners and internal teams
- Maintained consistent remote attendance and punctuality in independent WFH environment
Customer Service Representative
Connexus
Remote
08.2023 - 12.2023
- Acted as dedicated client advocate, guiding members through complex options and escalations with patience and clarity
- Maintained accurate records of all client contacts and managed open issues to resolution
- Identified trends and recommended process improvements to eliminate recurring issues
- Complied with strict regulations and quality standards in high-documentation environment
Customer Service Representative
VL Logistics
Remote
01.2023 - 12.2025
- Streamlined call center processes, improving efficiency and reducing wait times
- Resolved high-stress situations with professionalism and an approachable tone, maintaining client loyalty
- Managed customer complaints through to resolution, including follow-up within service agreements
Education
High School Diploma -
Forest Hills High
Marshville, NC07-2019
Skills
- Client Communication & Relationship Management — Escalation resolution, advocacy, booking coordination, first-contact resolution
- Remote Workflow & Documentation — Independent WFH discipline, CRM/database management, accurate record-keeping, HIPAA compliance
- Process Improvement & Quality Standards — Identifying inefficiencies, streamlining procedures, maintaining productivity metrics
- Logistics & Administrative Support — Order processing, supply chain coordination, inventory management, cross-functional team support
Timeline
Customer Care Specialist
Assurant (via Zillion Technologies)
03.2026 - Current
Customer Service Representative
Connexus
08.2023 - 12.2023
Customer Service Representative
VL Logistics
01.2023 - 12.2025
SAH Starbucks Agent
Foundever (Formerly Sitel Group)
07.2022 - 12.2022
High School Diploma -
Forest Hills High