Aaliyah Lopez
Orlando,FL
Overview
8
8
years of professional experience
Work History
Digital Assistant
Self-employeed
04.2022 - Current
- Managed and prioritized marketing materials requests.
- Offered administrative support in tracking products and materials according to deadlines.
- Created and designed various materials for print and digital collateral.
- Supported communications team in designing and editing materials for audiences and contexts.
- Used digital illustration, photo editing software and layout software to create designs.
- Worked with external advertising agencies by coordinating and completing multiple projects.
- Content creation for
- Conducted online research to obtain relevant information and materials.
- Developed original content using social listening and independent sources.
- Strengthened content through proofreading and editing.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Utilized digital publishing platforms to prepare well-structured drafts.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Managed deadlines with efficiency.
Warehouse Associate
ADL
10.2021 - 04.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
Salesperson
Blue Raven Solar
09.2019 - 04.2020
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Developed and grew leads through repeat business and customer referrals.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Barista
Starbucks
01.2016 - 04.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Phone Representative
Spectrum
02.2018 - 10.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Approved and terminated customer contracts upon request.
- Educated customers on company systems, form completion, and access to services.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Line Worker
Chipotle
10.2015 - 08.2017
- Used equipment properly to avoid workplace hazards or injuries.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Efficient in food preparation and cooking all food
- Efficient in communication creating a smooth line work flow
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Participated in training sessions to enhance skills and knowledge.
- Followed proper cooking procedures/requirements to ensure all food safety regulations were met.
- Maintained a clean environment behind the line and in customer areas.
- Efficiently communicating with customers creating high satisfactory customer service
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
No Degree -
Everglades University - Orlando
Orlando, FLHigh School Diploma -
Classical High School
Providence, RI06.2015
Skills
- Communications Management
- Media Kit Creation
- Data Visualization
- Vendor Relationship Management
- Project Management
- Database Management
- Client Relationship Management
- Team Collaboration
- Customer Presentations
- Customer Complaint Resolution
Timeline
Digital Assistant
Self-employeed
04.2022 - Current
Warehouse Associate
ADL
10.2021 - 04.2022
Salesperson
Blue Raven Solar
09.2019 - 04.2020
Phone Representative
Spectrum
02.2018 - 10.2018
Barista
Starbucks
01.2016 - 04.2020
Line Worker
Chipotle
10.2015 - 08.2017
No Degree -
Everglades University - Orlando
High School Diploma -
Classical High School