Aaliyah Lovelace
Los Angeles,CA
Summary
Dedicated individual with solid background in office environments focused on delivering exceptional clerical and operational support for patients and professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
DeNovo Health Care
Compton, CA
01.2024 - Current
- Effectively managed the use of EHR systems.
- Scheduled and managed appointments for patients
- Successfully ensured adherence to quality standards through diligent oversight of patient compliance with required health screenings. Additionally, responsible for accurate completion of patient funding forms and timely scheduling of appointments.
- Recorded patient adherence in Microsoft Excel, analyzing data to identify required quality measures.
- Utilized accounting software applications to process invoices and billing statements for payment and documentation.
Floor Lead
Skechers Warehouse Outlet
Marina Del Rey, CA
07.2023 - 05.2024
- Investigated customer complaints promptly and resolved them in a timely manner.
- Assisted customers in finding products and providing information regarding product availability.
- Adhered to company standards regarding cleanliness and organization within the store.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
- Tracking daily sales and revenue.
- Shared product knowledge with customers while making personal recommendations.
Associate
Simply Salad
Los Angeles, CA
06.2020 - 07.2023
- Managed and resolved incoming customer calls regarding orders, complaints, and inquiries.
- Built relationships with customers by providing friendly customer service.
- Processed payments using POS systems.
- Trained and oversaw new hires on store operations, policies, and procedures.
Education
Bachelor of Science - Health Administration
California State University - Northridge
Northridge, CA05-2024
Skills
- Leadership
- Communication
- Customer Service
- Utilizing spreadsheets
- Patient Scheduling
- Documentation and Recordkeeping
Timeline
Administrative Assistant
DeNovo Health Care
01.2024 - Current
Floor Lead
Skechers Warehouse Outlet
07.2023 - 05.2024
Associate
Simply Salad
06.2020 - 07.2023
Bachelor of Science - Health Administration
California State University - Northridge
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