Aaliyah Mahoney
Orlando,FL
Summary
Experienced Talent Acquisition professional with deep knowledge of talent coordination and support. Demonstrated success in streamlining administrative processes and providing valuable recruitment assistance. Highly skilled in fostering team collaboration and adapting to changing needs. Exceptional communication, organization, and multitasking abilities. Motivated by a strong drive to achieve results and make meaningful contributions to organizational goals.
Overview
8
8
years of professional experience
Work History
Talent Acquisition Assistant
Alegeus
12.2024 - Current
- Compile weekly CEO report summarizing talent activities
- Manage the CHRO's calendar, schedule meetings, and coordinate travel
- Handle team expense reimbursement processes, and vendor expense submissions
- Support talent team meetings, including Quarterly Business Reviews, engagement sessions, and other key events
- Provide administrative support for the company's Diversity, Equity, and Inclusion initiatives
- Assist with the management and coordination of the Summer Internship program
- Support the learning and development program in a variety of ways, from scheduling development programs to providing support for New Hire Orientation
- Perform additional ad hoc tasks as required to support the CHRO and Talent Team.
- Own the full recruiting lifecycle for candidates who have applied to the Member Solution Representative position – from initial contact through offer
- Review new applicant resumes and send out assessments using our Workday Applicant Tracking System
- Conduct high-volume cold calling to phone screen candidates, share information about the company, the position, screen candidates to ensure alignment with job requirements, and ultimately determine if the candidate is qualified for the next steps
- Manage the candidate interview process by scheduling interviews, collecting interview feedback, and ensuring a seamless interview experience for the candidate
- Communicate verbal offers to selected candidates, and ensure all written offer documents are properly executed in our system
- Maintain a detailed record of received applications, completed assessments, recruiter phone screen notes, candidate interview status, interview feedback, and offer status
- Provide a weekly recruitment summary regarding the status of all open requisitions
Member Solutions Recruiter
Alegeus
07.2024 - 12.2024
- Own full recruiting lifecycle for candidates that have applied to the Member Solution Representative position – from initial contact through offer
- Review new applicant resumes and send out assessments using our Workday Applicant Tracking System
- Conduct high volume cold calling to phone screen candidates – share information about the company, the position, screen candidates to ensure alignment with job requirements, and ultimately determine if candidate is qualified for next steps
- Manage candidate interview process by scheduling interviews, collecting interview feedback, and ensuring a seamless interview experience for the candidate
- Communicate verbal offers to selected candidates and ensure all written offer documents are properly executed in our system
- Maintain a detailed record of received applications, completed assessments, recruiter phone screen notes, candidate interview status, interview feedback, and offer status
- Provide a weekly recruitment summary regarding the status of current Member Solution Representative requisitions
Senior Member Solutions Representative
Alegeus
12.2022 - 07.2024
- Address agent inquiries with a 2-minute turnaround time for initial response. If a resolution requires more than 2 minutes, check in with the agent every 2 minutes until resolved
- Track and report on the number of agent support interactions handled daily via Freshdesk
- Handle supervisor level calls as required
- Mentor agents on de-escalation techniques. Listen to calls live and provide viable solutions and techniques to reduce Supervisor escalations
- Recognize and report a minimum of 2 call drivers on a daily basis
Member Solutions Representative
Alegeus
02.2022 - 12.2022
- Obtain caller information by answering telephone calls; authenticating account holders; verifying information
- Provide correct and appropriate information, entering detailed notes on caller's account regarding the nature of the call, maintaining and respecting caller privacy
- Study new product changes and system functionality
- Create ticket cases via Freshdesk to enlist the help of experts to ensure resolution and achieve SLAs
- Ranked #1 performer 4 months in a row due to high quality scores and metrics
- Completed calls with an average of 95% QA score to ensure the highest level of customer service
Sales Lead
Footlocker
09.2019 - 12.2021
- Trained, coached, and mentored new sales associates for maximum performance
- Used POS system to process sales, returns, online orders, and gift card activations
- Learn and share expertise of products to fit customers needs
- Organized store merchandise racks and displays
Customer Service Representative
TeleTech Holdings
03.2017 - 11.2019
- Ensure compliance with HIPAA regulations when handling sensitive patient information
- Update account information such as billing options, changes of address, and phone numbers
- Educate beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage
- Assist beneficiaries with medical and prescription claims
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
BBA - Human Resources
Bethune Cookman
Daytona Beach, FLSkills
- Customer Service
- Candidate Screening
- Time Management
- Schedule and calendar planning
- Team Collaboration
- Organizational Skills
- Data Entry
- Microsoft Suite
- Executive support
- Applicant tracking systems
Languages
English
Timeline
Talent Acquisition Assistant
Alegeus
12.2024 - Current
Member Solutions Recruiter
Alegeus
07.2024 - 12.2024
Senior Member Solutions Representative
Alegeus
12.2022 - 07.2024
Member Solutions Representative
Alegeus
02.2022 - 12.2022
Sales Lead
Footlocker
09.2019 - 12.2021
Customer Service Representative
TeleTech Holdings
03.2017 - 11.2019
BBA - Human Resources
Bethune Cookman
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