Aaliyah Manning
Lauderhill,FL
Summary
Customer Service Representative with over six years of experience in telemarketing and face-to-face customer service and remote. Knowledge with customer service, handling customer complaints, maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
FHIA Remodeling
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representatives
Liberty Mutual Insurance
03.2020 - Current
- Assisting policy holders with the following documents(Copy of Insurance ID Cards,Copy of vehicle binds and Providing proof of insurance.)
- Assisting policyholders with processing A payment
- Addressing Billing concerns
- Assisting customers to make sure there in the right department based off there needs or concerns
Patient Care Coordinator
Sage Dental
11.2021 - 01.2023
- Collecting payments and insurance
- Scheduling patients appointments
- Providing appointment reminder to patient
- Addressing customer concerns
Customer Service Representative
A Aable Choice Insurance & Tag
02.2014 - 05.2018
- Providing customer with the best insurance quotes
- Collecting payments
- Helping customers with claims
Education
Associate's Degree - Medical Assistant
10.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Computer proficiency
- Call center experience
- Problem resolution
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Order processing
- Microsoft PowerPoint
- Documentation
- Administrative support
- Customer relationship management (CRM)
- Building rapport
- Quality control
- Live chat support
- Research
- Spreadsheets
- Office equipment proficiency
- Training development aptitude
Awards
- HIPAA
- Excellent Customer Service Skill
- Quality Assurance
Timeline
Customer Service Representative - FHIA Remodeling
02.2023 - Current
Patient Care Coordinator - Sage Dental
11.2021 - 01.2023
Customer Service Representatives - Liberty Mutual Insurance
03.2020 - Current
Customer Service Representative - A Aable Choice Insurance & Tag
02.2014 - 05.2018
Florida Career College - Associate's Degree, Medical Assistant
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