I am a highly-motivated employee with a desire to take on new challenges. I am eager to utilize time management and organizational skills across diverse settings, to learn and grow. I aim to seek entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Income Maintenance Caseworker
Caldwell County DSS
Lenoir , NC
02.2023 - 02.2024
Reviewed and evaluated client applications for eligibility of public assistance programs.
Assessed and documented the financial, medical, and other needs of clients.
Assisted clients in completing necessary paperwork for obtaining benefits.
Performed data entry into computer systems for tracking client information.
Researched documents needed to process applications or claims accurately.
Community Social Service Technician
Caldwell County DSS
Lenoir , NC
04.2022 - 02.2023
Monitored visits between biological parents and their children placed in out-of-home settings.
Coordinated and provided transportation for medical appointments or other necessary activities related to a client's case plan, such as visits with their children at a designated place, under my supervision.
Attended staff meetings and trainings designed to improve knowledge base around best practices related to working with at risk youth.
Created written reports summarizing case progress, which were submitted for review by supervisors and social workers over the case.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Maintained contact with all parties involved, including birth parents, foster parents, social workers, and school/daycare personnel.
Worked with community resources to engage youth in pro-social activities and help families access services.
Health Care Technician
J Iverson Riddle Developmental Center
Morganton, NC
06.2019 - 04.2022
Assisted in the preparation of residents for examinations and treatments.
Provided assistance with daily living activities such as bathing, dressing, eating and transferring residents.
Ensured that all resident information was kept confidential in accordance with HIPAA regulations.
Observed and reported changes in residents condition to registered nurse.
Responded quickly and with deep care for residents to build trust and rapport.
Provided excellent customer service by effectively communicating with residents, families, and staff in each home.
Front Line Crew Member
Hunter's Chicken and Waffle Shack
Morganton, NC
08.2013 - 06.2019
Greeted customers and responded to inquiries.
Assisted with orders and food preparation.
Performed cashier duties, including taking payments and making change.
Restocked items on shelves as needed.
Maintained a clean and organized workstation.
Followed safety protocols when handling hot foods or sharp objects.
Ensured compliance with health regulations in the workplace.
Provided excellent customer service at all times.
Monitored food temperatures to ensure safe storage conditions.
Communicated effectively with other staff members during shifts.
Upheld standards of hygiene within the restaurant environment.
Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
Welcomed clients warmly, offered thanks for patronage, remembered names of frequent customers and delivered experiences that made patrons feel valued and sure to return.
Education
High School Diploma -
Freedom High School
Morganton, NC
06-2013
Skills
Verbal and written communication
Dependable and Cooperative
Positive Attitude
Customer Service
Strong client relations abilities
Timeline
Income Maintenance Caseworker
Caldwell County DSS
02.2023 - 02.2024
Community Social Service Technician
Caldwell County DSS
04.2022 - 02.2023
Health Care Technician
J Iverson Riddle Developmental Center
06.2019 - 04.2022
Front Line Crew Member
Hunter's Chicken and Waffle Shack
08.2013 - 06.2019
High School Diploma -
Freedom High School
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