Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Aaliyah Mckenzie

Aaliyah Mckenzie

Zephyrhills

Summary

Motivated and adaptable healthcare professional seeking an IT/CE Product Educator position where I can utilize my experience in clinical systems training, staff education, and workflow support. Eager to contribute to team success by improving system adoption, providing user support, and enhancing overall efficiency in a fast-paced healthcare environment.

Overview

9
9
years of professional experience

Work History

IT/CE Product Education Associate

Florida Medical Clinic – Orlando Health
Land O’ Lakes, FL
01.2025 - Current
  • Train clinical and administrative staff on system usage and workflows
  • Provide real-time troubleshooting and user support
  • Develop training materials and support onboarding
  • Manage training schedules, logistics, and documentation

Clinical Trainer

Florida Medical Clinic – Orlando Health
Land O’ Lakes, FL
09.2024 - 12.2024
  • Trained staff on workflows, policies, and system navigation
  • Supported onboarding and ensured staff readiness
  • Reinforced compliance and performance standards

Medical Assistant / Front Office Support

Florida Medical Clinic – Orlando Health
Land O’ Lakes, FL
01.2020 - 01.2024
  • Managed patient check-in/check-out and EMR documentation
  • Coordinated referrals and communicated with patients/providers
  • Maintained efficient patient flow in a fast-paced environment

Senior Account Manager

Setup My Solar
Zephyrhills, FL
08.2017 - 09.2019
  • Managed customer accounts and provided financial support
  • Maintained accurate records using CRM systems
  • Performed administrative duties to support daily operations
  • Resolved client concerns and ensured satisfaction

Education

High School Diploma - Surgical Technology Program

Southern Technical College

High School Diploma - undefined

Zephyrhills High School
06.2014

Skills

  • Clinical Systems Training (EMR/EHR)
  • IT/CE Product Education
  • Staff Onboarding & Training
  • Workflow Optimization
  • Troubleshooting & User Support
  • Data Entry & EMR Documentation
  • Patient Check-In/Check-Out
  • Referral Coordination
  • Communication & Team Collaboration
  • Adaptability in Fast-Paced Environments
  • Problem Solving
  • Time Management

Timeline

IT/CE Product Education Associate

Florida Medical Clinic – Orlando Health
01.2025 - Current

Clinical Trainer

Florida Medical Clinic – Orlando Health
09.2024 - 12.2024

Medical Assistant / Front Office Support

Florida Medical Clinic – Orlando Health
01.2020 - 01.2024

Senior Account Manager

Setup My Solar
08.2017 - 09.2019

High School Diploma - undefined

Zephyrhills High School

High School Diploma - Surgical Technology Program

Southern Technical College