Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aaliyah Mickey

Covington,WA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista

Starbucks
11.2021 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Hostess

Red Robin
06.2019 - 10.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
05.2025

Skills

  • Schedule Management
  • Customer-Oriented
  • Inventory Control
  • Team Building and Leadership
  • Guest Engagement
  • Guest Complaint Resolution

Accomplishments

  • Dean's List - Pierce College (Spring 2021)
  • Chancellor's List - Pierce College (Summer 2021)

Timeline

Shift Supervisor

Starbucks
08.2023 - Current

Barista

Starbucks
11.2021 - 08.2023

Hostess

Red Robin
06.2019 - 10.2021

Bachelor of Arts - Psychology

Arizona State University

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Aaliyah Mickey