Aaliyah Montgomery
St Louis,MO
Summary
Dynamic and results-oriented professional with proven expertise in customer service and client support, honed at The Westin Hotel and Starbucks. Adept at POS system management and skilled collaboration, I excel in fast-paced environments, enhancing operational efficiency and guest satisfaction. My tenure at Kemper Life showcases my ability to implement impactful policies, demonstrating a 100% commitment to excellence and innovation.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Westin Hotel
Saint Louis, MO
10.2024 - Current
- Provided customer service excellence by answering questions, resolving issues, and scheduling appointments
- Organized payment and recorded receipts for services for customers and tax preparers
- Worked the front desk, greeted 100+ daily patients, and responded to requests for information and appointments
- Collaborated with the team to troubleshoot and find solutions
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Kemper Scholar
Kemper Life
Maryland Heights, MO
10.2023 - 12.2024
- As an intern, I worked in the Kemper Scholars program during Q4 2023. During this time, I collaborated with four other professionals to help address the fluidity issues within the Kemper Life company.
- During my stint, I helped create policies and procedures that aided in the overall workflow of the company by implementing a system that would make it easier for the departments that need each other to stay connected.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Prepared and delivered presentations on life insurance products to groups and individuals.
- Implemented marketing strategies to attract new clients and retain existing ones.
Barista
Starbucks
Lexington, SC
06.2021 - 08.2022
- My position's responsibilities were to keep customers happy by making coffee and pastries, cashiering, and keeping the place tidy when we had a moment.
- Memorized 100+ combinations of coffee, tea, and energy drinks and fulfilled unique customer requests quickly and accurately
- Welcomed and served 200+ customers every shift, assisting with coffee, tea, and pastry orders
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
High School Diploma -
Ridge View High School
Columbia, SC06-2022
Bachelor of Arts - Psychology
Harris-Stowe State University, Honors College
St Louis, MOSkills
- Fluent in English
- POS System Management
- Point Of Sale Expertise
- Cash Management
- Guest Management
- Food Service Experience
- Task prioritization
- Multitasking
- Critical thinking
- Problem-solving
- Hospitality
- Proficient in Microsoft Office
- Customer Service and Client Support
- Timely Data Processing
- Multi-line phone systems
- Office experience
- Patient care
- Lightspeed
- Dynamic Responsiveness
- Skilled collaborator
- High Achiever
- Clerical support
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Member of Planned Planthood
- Board of Regents Scholar
Timeline
Front Desk Receptionist
The Westin Hotel
10.2024 - Current
Kemper Scholar
Kemper Life
10.2023 - 12.2024
Barista
Starbucks
06.2021 - 08.2022
High School Diploma -
Ridge View High School
Bachelor of Arts - Psychology
Harris-Stowe State University, Honors College