Aaliyah Mosby
Houston
Summary
Collaborated effectively with pharmacists and medical teams to provide accurate and compassionate patient care, leveraging strong organizational skills and a solid work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
05.2025 - Current
- Telecommute via call center
- Refill prescriptions
- Checking inventory and transferring calls to correct locations
- Check stock
- Assisting callers with any questions
- Maintained compliance with safety and regulatory standards in pharmacy operations.
- Collaborated with healthcare providers to resolve medication-related inquiries efficiently.
- Implemented workflow improvements that enhanced prescription processing efficiency.
- Monitored storage conditions to ensure medication integrity and quality control measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Medical Biller
Bellaire ER
12.2023 - 02.2024
- Completed 205 clinical hours
- Comprehend the EOBS and call the provider to verify the insurance.
- Comparable with collaborateMD.
- Processed and submitted insurance claims for various medical services, ensuring accuracy and compliance with regulations.
- Reviewed coding for accuracy, identifying errors and implementing corrections to optimize revenue cycle management.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Shift Manager
KFC-Houston, TX
Houston, TX
01.2021 - 10.2022
- Supervised team operations to ensure compliance with company policies and safety standards.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Implemented inventory management practices to reduce waste and enhance product availability.
- Led initiatives to streamline workflow processes, resulting in improved service speed during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Server/Waiter
Waffle House-Houston, TX
Houston, TX
08.2020 - 06.2022
- Processed customer orders efficiently and accurately.
- Facilitated communication of orders to culinary staff.
- Delivered food to dining tables, ensuring timely service.
- Managed beverage service operations to ensure timely delivery of drinks.
- Processed cash transactions efficiently to support daily operations. Assisted in managing cash flow to maintain financial accuracy. Supported team members in reconciling cash balances regularly.
- Executed table-turning strategies to enhance dining efficiency.
- Welcomed customers and provided exceptional service to enhance their experience.
Education
High school diploma - undefined
Stepful - Pharmacy Technician
Remote
04.2025
College - Medical Billing & Coding
College of Health Care Professions-Southwest Houstonin
Houston06.2024
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Utilized medical terminology to enhance communication and understanding within healthcare
- Assisted in coding procedures for accurate billing and reimbursement Supported healthcare teams in maintaining compliance with coding standards Contributed to training sessions on CPT coding for new staff
- Assisted in organizing and maintaining medical records for efficient retrieval Supported healthcare professionals by ensuring accurate documentation of patient information Contributed to the management of patient data to enhance service delivery
- Oversaw shift operations to ensure efficient workflow and team performance
- Executed timely delivery of goods to ensure customer satisfaction
- Assisted in food preparation and service tasks to support team efficiency Maintained cleanliness and organization of dining areas to enhance customer experience Collaborated with team members to ensure timely delivery of meals
- Assisted in processing customer invoices and payments Supported reconciliation of accounts to maintain accurate financial records Collaborated with team members to resolve discrepancies in accounts receivable
- Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data
- Oversaw materials handling operations to ensure efficient workflow and inventory management
- Assisted guests with seating arrangements and menu inquiries Supported team members in maintaining cleanliness and organization of dining areas Facilitated smooth communication between kitchen staff and front-of-house personnel
- Demonstrated exceptional organizational skills to streamline project workflows
Certification
- Non-CDL Class C
- ServSafe December 2021 to December 2027 Certified to be a manger and run shifts
- Pharmacy Technician License April 2025 to April 2027
- TABC August 2022 to August 2024 alcohol license
Languages
English - Fluent
Timeline
Certified Pharmacy Technician
Walgreens
05.2025 - Current
Medical Biller
Bellaire ER
12.2023 - 02.2024
Shift Manager
KFC-Houston, TX
01.2021 - 10.2022
Server/Waiter
Waffle House-Houston, TX
08.2020 - 06.2022
High school diploma - undefined
Stepful - Pharmacy Technician
Remote
College - Medical Billing & Coding
College of Health Care Professions-Southwest Houstonin