Aaliyah Nelson
Humble,TX
Summary
Seeking to fill a position with an organization that fosters learning and promotes personal growth, where I can utilize my skills of being safety conscious and self-motivated to perform the highest quality of work while advancing the corporate mission, vision and values.
Overview
6
6
years of professional experience
Work History
Mail Carrier
USPS
20180 Park Row Dr Katy, TX 77449 United States
03.2022 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Dental Front Office Receptionist
Trinity Dental
14045 Crosby-Lynchburg Rd Unit 250 Crosby, TX 775
06.2021 - 12.2021
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
LOADER/PACKAGE HANDLER
UNITED PARCEL SERVICE
11.2020 - 04.2021
- Loaded packages into delivery trucks
- Observed package handling safety standards and maintained clean working areas
- Scanned, read and labeled packaged according to correct grouping
TRANSPORTER
HERTZ
09.2019 - 03.2020
- Ensured positive customer experience while following safety policies and procedures
- Safely transported vehicles from Hertz Local Edition offices to various locations; customer pick-up and drop-off as required
TUTOR
Q & A ACADEMICS ARE US
08.2018 - 10.2019
- Head Cheer Instructor
- Provided tutoring in General Academics to elementary students
- Supervised after school activities
Education
High School Diploma -
SUMMER CREEK HIGH SCHOOL
TX01.2020
Skills
- Ability to work with minimal supervision
- Advanced computer proficiency in Microsoft Office programs
- Customer service skills
- Effective communication skills
- Fast learner
- Team-oriented
Timeline
Mail Carrier
USPS
03.2022 - Current
Dental Front Office Receptionist
Trinity Dental
06.2021 - 12.2021
LOADER/PACKAGE HANDLER
UNITED PARCEL SERVICE
11.2020 - 04.2021
TRANSPORTER
HERTZ
09.2019 - 03.2020
TUTOR
Q & A ACADEMICS ARE US
08.2018 - 10.2019
High School Diploma -
SUMMER CREEK HIGH SCHOOL