Janise Johnson
Hopkins,SC
Summary
Exceptional organizational and customer service skills, with a strong ability to collaborate effectively with colleagues. Thrives in fast-paced environments and excels at managing multiple tasks simultaneously. Proven track record of providing exceptional customer experiences. Eager to contribute expertise to a dynamic team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Postal Service (USPS)
Columbia, SC
06.2021 - Current
- Mail Carrier
- ● Executed excellent customer service in response and resolution to questions and concerns
- ● Scanned all labels from packages and letters, if required for the following services express mail, priority, certified, registers, and cod
- ● Maintained record changes and prepare written reports for management review on mail delivery discrepancies
- ● Ensured cargo is secured properly
Warehouse Associate
Walmart Distribution Center
Laurens, SC
05.2012 - 06.2021
- Managed inventory control, ensuring accurate tracking and storage of products
- Operated forklifts and other warehouse machinery safely and efficiently
- Coordinated with team members to optimize warehouse operations and improve workflow.
Direct Support Professional
Babcock Center
02.2020 - 05.2021
- Assisted individuals with disabilities in daily living activities, promoting independence and quality of life
- Administered medications and provided personal care in compliance with care plans
- Documented patient progress and communicated effectively with healthcare professionals and family members.
Customer Service Representative
Cores Consultants
Remote
08.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Properly directed inbound calls in phone queues to improve call flow
Customer Service Representative
Teleperformance
Columbia, SC
02.2014 - 08.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered prompt service to prioritize customer needs.
Education
High School -
A.C.Flora Highschool
05.2012
Skills
- Leadership and Supervision
- Staff Training and Development
- Microsoft Office
- Microsoft Excel
- Clinical Operations and Procedures
- ICD 9 & CPT 4 Coding
- EPIC Software
- Medical Terminology
- Client Relations
- Excel
- CPR/AED (Adult/Child/Infant) Certification
- SharePoint experience
- Great ability to work under pressure
- Excellent physical stamina and superb ability to multi-task
- Superb written and oral communication skills
- Remarkable problem-solving and decision-making skills
Certification
- Med Tech Certified
- CPR Certified
Competenciesandskills
- Conflict Resolution
- Problem Solving
- Time Management Skills
- Business Analysis Techniques
- Pivot Tables
- High Attention to Detail
- Exceptional Communication
- Flexibility and Adaptability
Timeline
Mail Carrier
United States Postal Service (USPS)
06.2021 - Current
Direct Support Professional
Babcock Center
02.2020 - 05.2021
Customer Service Representative
Cores Consultants
08.2018 - 08.2019
Customer Service Representative
Teleperformance
02.2014 - 08.2016
Warehouse Associate
Walmart Distribution Center
05.2012 - 06.2021
High School -
A.C.Flora Highschool