Alicia Wingate
Lexington,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at USPS. Excelled in route management and team leadership, significantly improving service delivery. Skilled in both customer service and supply management, adept at fostering positive relationships and optimizing logistical efficiencies.
Overview
14
14
years of professional experience
Work History
Mail Carrier
USPS
12.2021 - 07.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Assistant Customer Service Manager
Kroger
11.2013 - 11.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Created customer support strategies to increase customer retention.
- Maintained and managed accounting files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Delivery Driver
Donatos Pizzeria
08.2010 - 11.2013
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Associate Of Applied Science -
BCTC
Lexington, KYSkills
- Route Management
- Mail Sorting
- Vehicle loading
- Supply Management
Customer service
Book keeping
Supervision and team leadership
Retail
Restaurant
Delivery
Timeline
Mail Carrier
USPS
12.2021 - 07.2024
Assistant Customer Service Manager
Kroger
11.2013 - 11.2021
Delivery Driver
Donatos Pizzeria
08.2010 - 11.2013
Associate Of Applied Science -
BCTC