Aaliyah Nguyen
Saint Louis,MO
Summary
Dynamic and dedicated professional with a strong background in customer service at Spectrum, adept at resolving complaints and enhancing customer satisfaction. Proven teamwork and problem-solving skills, complemented by a commitment to maintaining high standards of quality and efficiency. Recognized for clear communication and a positive attitude in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Team Member
Walmart
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Representative
Spectrum
06.2023 - 08.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Crew Member
Arby's
07.2022 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Biology
Southern Illinois University, Edwardsville
Edwardsville, IL05-2028
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
Timeline
Team Member
Walmart
10.2024 - Current
Representative
Spectrum
06.2023 - 08.2024
Crew Member
Arby's
07.2022 - 06.2023
Bachelor of Science - Biology
Southern Illinois University, Edwardsville
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