Aaliyah Pe'a
Beaverton
Summary
Dedicated Front End Retail Cashier experienced in conflict resolution, customer needs assessment, and effective communication. Achieved high productivity and efficient task completion through expertise in cash handling and transaction management. Focused on delivering exceptional customer service and maintaining smooth operations in fast-paced environments.
Overview
14
14
years of professional experience
Work History
PT Retail Athlete
Nike Inc, Footwear
Beaverton
09.2021 - Current
- Led community outreach initiatives to promote athleticism and enhance brand visibility.
- Supported training programs for new team members to improve product knowledge and customer service.
- Supervised cashier team to ensure smooth daily operations and customer service.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Trained new cashiers on register procedures and customer interaction techniques.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Cultivated strong relationships with team members to enhance collaboration and team cohesion.
- Ensured compliance with all safety regulations while performing tasks.
ASSISTANT MANAGER
La Provence Patisserie
Orenco Station
02.2016 - 03.2020
- Directed and supervised employees in sales and inventory management, enhancing service quality and operational efficiency.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assigned employees specific duties based on their skills and workload.
- Coordinated bakery deliveries, ensuring timely arrival and customer satisfaction.
- Ordered and received supplies and equipment to maintain operational efficiency.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Check the quality of raw materials to ensure that standards and specifications are met.
- Develop new recipes for baked goods.
- Decorate baked goods, such as cakes or pastries.
OFFICE ASSISTANT
Flow-Rite Plumbing
Aloha
04.2013 - 10.2015
- Transmitted information and documents to customers via computer, mail, or facsimile.
- Resolved customer complaints, ensuring satisfaction and clarity in communication.
- Organized and maintained accurate records in a designated filing system.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collected, sorted, and distributed mail, messages, and courier deliveries to maintain efficient communication flow.
- Collected, sorted, and distributed mail and messages to facilitate effective communication.
- Processed payments and accurately recorded receipts for services rendered.
- File and maintain records.
- Analyze data to determine answers to questions from customers or members of the public.
- Recorded and processed payroll data for employee compensation.
LEAD CASHIER/BARISTA
Villa Sport Athletic Club & Spa
Beaverton
01.2015 - 09.2015
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers to identify filled orders.
- Brew coffee and tea, and fill containers with requested beverages.
- Prepared bills for food using cash registers and accepted payments, ensuring accuracy in transactions.
- Balanced receipts and payments in cash registers, maintaining financial accuracy and accountability.
- Restocked food items at serving stations to ensure availability for customers.
- Set up dining areas for meals and cleared them following meals.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Requested necessary items to restock inventory in the kitchen.
- Carve meat.
- Explain and enforce safety rules and regulations.
LEAD BACKWAITER/EXPO
PF Changs
Tanasbourne
10.2012 - 10.2014
- Trained workers in food preparation, service, sanitation, and safety procedures to ensure compliance and quality standards.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Assigned specific tasks and responsibilities to employees based on their skills and work requirements.
Education
High School Diploma -
CENTURY HIGH SCHOOL
Hillsboro, ORSkills
- Complaint resolution
- Customer relationship management
- Team building
- Team collaboration
- Customer service
- Employee training
- Problem solving
- Operational efficiency
- Quality assurance
References
References available upon request
Personal Information
Title: Store Leader
Timeline
PT Retail Athlete
Nike Inc, Footwear
09.2021 - Current
ASSISTANT MANAGER
La Provence Patisserie
02.2016 - 03.2020
LEAD CASHIER/BARISTA
Villa Sport Athletic Club & Spa
01.2015 - 09.2015
OFFICE ASSISTANT
Flow-Rite Plumbing
04.2013 - 10.2015
LEAD BACKWAITER/EXPO
PF Changs
10.2012 - 10.2014
High School Diploma -
CENTURY HIGH SCHOOL