Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Hancock

CUMMING,Georgia

Summary

Hardworking and highly motivated professional with a strong drive to enhance business performance. Operates effectively in both individual and team capacities, adapting quickly to different processes to drive company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and increase service value.

Overview

21
21
years of professional experience

Work History

PT Supervisor

UPS
Roswell, GA
07.2023 - Current
  • Supervise employees loading Package cars to make sure proper loading methods are used to ensure the job was being done properly and efficiently
  • Scan packages in package cars to make sure all packages belonged in that car for delivery
  • Observe all employees to make sure all safety methods are properly being used.
  • Train new employees on how to properly load a package car using the methods and to ensure safety to avoid injury

Age Group Coordinator

United Futbol Academy
CUMMING, Georgia
08.2018 - Current
  • Recruited and trained team coaches to provide exceptional coaching players
  • Communicated with coaches, players and parents
  • Explained regulations and rules to players and coaches
  • Promoted good sportsmanship among coaches and players
  • Built team rosters from over 150 players who registered for the season, based on player evaluations and requests
  • Answer all questions for parents and coaches for the soccer season

Soccer Trainer

United Futbal Academy
CUMMING, United States
08.2013 - Current
  • Directed ambitious practice sessions to groups of 30 or more players that help boost athletic abilities and teamwork
  • Implemented exercise programs and training strategies, which bolstered individual and team performance
  • Increased player strength, agility and game skills through successful practices
  • Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field
  • Introduced games and drills, which helped students to better develop skill levels

Warehouse Package Handler

UPS
Roswell, GA
11.2022 - 07.2023
  • Assisted in unloading, scanning, and labeling packages to be loaded onto the correct truck
  • Corrected addresses on packages to ensure they were delivered to the right location.
  • Packaged and sealed items using appropriate labels and materials, when damaged
  • Hazmat certified, which allowed me to handle leaking packages and process them for damages.
  • Sorted and loaded packages onto the correct package car for delivery.

Cashier

Home Depot
Roswell, Georgia
03.2004 - 11.2004
  • Counted cash in register drawer at beginning and end of shift
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Shift Leader

Bruster's Ice Cream
Alpharetta, GA
04.2003 - 07.2004
  • Delivered superior training and leadership to team members to boost performance and help team members achieve performance targets
  • Assigned daily employee tasks and monitored activity and completion
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Greeted customers and helped with product questions, selections, and purchases
  • Supervised restocking and nightly closing duties
  • Counted out all cash drawers and tallied up daily sales

Education

High School Diploma -

Alan C. Pope High School
Marietta, GA
5 2000

Some College (No Degree) - Sports Management

North Greenville University
Tigerville, SC

Skills

  • Sales expertise
  • Order fulfillment
  • Complaint resolution
  • Credit card processing
  • Computer proficient
  • Route dispatch
  • Key holder experience
  • Data Entry
  • Stocking and replenishing
  • Quick learner
  • Money handling abilities
  • Creative problem solving
  • Retail store support
  • Good listening skills
  • Multi-line phone talent
  • Staff Management
  • Strategic Planning
  • Process Improvement
  • Goal-Oriented
  • Processes and procedures
  • Staff Development
  • Employee Motivation
  • Training and mentoring

Timeline

PT Supervisor

UPS
07.2023 - Current

Warehouse Package Handler

UPS
11.2022 - 07.2023

Age Group Coordinator

United Futbol Academy
08.2018 - Current

Soccer Trainer

United Futbal Academy
08.2013 - Current

Cashier

Home Depot
03.2004 - 11.2004

Shift Leader

Bruster's Ice Cream
04.2003 - 07.2004

High School Diploma -

Alan C. Pope High School

Some College (No Degree) - Sports Management

North Greenville University

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Colleen Hancock