Olivia Calderon
Marietta,PA
Summary
I have been working since the age of 12 for family and friends just babysitting, doing yard work, cleaning and other small things. As soon I turned 14 I got my workers permit and first Job at Wendy’s as a Cashier/Cook. I worked there until I found a job at BJ’s in the Deli I worked there and at community aid as Cashier leaving there to work at QVC starting as an loader moving to a deck and pallet driver while working at BJ’s at the same time. I worked at QVC until they shut the building down moving onto UPS as an unloaded for only a short time and FedEx as a unloader As well. I than went to Amazon as a driver and promoted to a dispatcher. After 2 years I found a stay at home job with the state InspiriTec as a customer service rep moving up to a team lead. After my contract ended I went to Allied Universal as a security guard. A little after I went back to FedEx temporarily as a sorter and found final employment at UPS starting as a loader and moving up to a PT Supervisor.
Overview
11
11
years of professional experience
Work History
Pt Supervisor
UPS
Middletown, PA
05.2023 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed strategies to improve team performance and productivity.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Pt Supervisor
UPS
Middletown, Pennsylvania
04.2023 - Current
Supervisor
Dunkin' Donuts
East Petersburg, PA
06.2019 - Current
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Developed position rotation to support continuous improvement and operator development.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
- Estimated potential worker issues to produce detailed resource documentation.
- Improved presentation and sales approaches to increase revenue.
- Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Security Guard
Allied Universal Security Services
Harrisburg, PA
08.2022 - 12.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Monitored access control systems and key code records for suspicious activities.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
Team Lead
InspiriTec
Philadelphia, PA
05.2021 - 01.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
Dispatch Associate
Amazon
Elizabethtown, PA
08.2019 - 05.2021
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered 20 calls per day to assist with customer questions and concerns.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Trained over 30 employees for becoming a driver at Amazon.
Package Handler
UPS
East Petersburg, PA
05.2019 - 07.2019
- Assisted in loading delivery trucks with prepared packages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Used scanners to track parcel information such as condition or receipt.
- Loaded completed orders on pallets according to delivery numbers.
Package Handler
FedEx
Lewisberry, PA
11.2018 - 01.2019
- Assisted in loading delivery trucks with prepared packages.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Used scanners to track parcel information such as condition or receipt.
Equipment Operator
QVC
Lancaster, PA
04.2017 - 05.2018
- Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Checked equipment for defects before and after shift and submitted report indicating equipment condition.
- Reviewed and carefully followed all safety policies and procedures.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
- Transported materials around construction sites to work locations.
- Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
- Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
- Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Deli Clerk
BJ's Wholesale
Lancaster, PA
03.2016 - 03.2018
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Cashier
Community Aids Network
Lancaster, PA
09.2015 - 01.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Assisted customers with account updates, new service additions and promotional offers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
Cashier
Wendy's
Lancaster, PA
03.2014 - 01.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Answered phone calls to assist customers with questions and [Type] orders.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Education
High School Diploma -
McCaskey
Lancaster, PA06.2016
Skills
- Basic life support knowledge
- Police department procedures
- Map reading abilities
- Computer-based dispatch systems
- Delegating work
- Improving operations
- Delivery procedures
- Critical thinker
- Processing orders
- Customer relationship management
- Service planning
- Adjusting routes
- Time management
- Basic math
- Credit card payment processing
- Conflict mediation
- Inbound and outbound calling
- Office equipment proficiency
- Sales expertise
- Shipping and receiving understanding
- Customer relations
- Microsoft Office expertise
- Product organization
- Quality assurance controls
- Stockroom procedures
- Fleet dispatching
- Problem-solving abilities
- Schedule mastery
- In-store support
- Store maintenance
- Route management
- Retail sales customer service
- Quality control
- Information documentation
- Schedule coordination
- Monitoring field personnel
- Database maintenance
- Supervision
- Multitasking
- Active listening
- Microsoft Office
- Application installations
- Technical Troubleshooting
- Hardware upgrades
- Software upgrades
- Computer maintenance
- Reliable and trustworthy
- Leadership
- Data warehousing and analytics
- Testing and debugging
- Great with Microsoft PowerPoint
- Great with Microsoft Word
- Good with Microsoft Excel
- Surveillance monitoring
- Incident reporting
- Safety compliance
- Conflict resolution
- Team leadership
- Equipment inspection
- Communication skills
Job details
UPS
(833) 480-0064
2110 N Union St, Middletown, PA 17057
Allied Universal
(610) 625 1564
75 S Houcks Rd # 300, Harrisburg, PA 17109
Inspiritec
(877) 648 3600
340 N 12th St Unit 200, Philadelphia, PA 19107
Amazon DPH-7
+1(215)-933-9236
10 Industrial Rd, Elizabethtown, PA 17022
Dunkin Donuts
+1(717) 560-8700
2006 Miller Rd, East Petersburg, PA 17520
and
+1(717) 317 7789
1154 River Rd, Marietta, PA 17547
Ups
+1(717)-560-6613
1155 Enterprise Rd e, East Petersburg, PA 17520
Fedex
+1(717)-932-8241
510 Industrial Dr, Lewisberry, PA 17339
Qvc
Permanently Closed this building no Phone number
1000 Stony Battery Rd, Lancaster, PA 17601
Bj' Wholesale Club
+1(717)-290-1500
110 Centerville Rd, Lancaster, PA 17603
Community Aid
+1(717)-412-7706
31 Rohrerstown Rd, Lancaster, PA 17603
Wendy's
Permanently Closed this building no phone number
2206 Columbia Ave, Lancaster, PA 17603
Timeline
Pt Supervisor
UPS
05.2023 - Current
Pt Supervisor
UPS
04.2023 - Current
Security Guard
Allied Universal Security Services
08.2022 - 12.2022
Team Lead
InspiriTec
05.2021 - 01.2022
Dispatch Associate
Amazon
08.2019 - 05.2021
Supervisor
Dunkin' Donuts
06.2019 - Current
Package Handler
UPS
05.2019 - 07.2019
Package Handler
FedEx
11.2018 - 01.2019
Equipment Operator
QVC
04.2017 - 05.2018
Deli Clerk
BJ's Wholesale
03.2016 - 03.2018
Cashier
Community Aids Network
09.2015 - 01.2016
Cashier
Wendy's
03.2014 - 01.2015
High School Diploma -
McCaskey