Summary
Overview
Work History
Education
Skills
Job details
Timeline
Generic

Olivia Calderon

Marietta,PA

Summary

I have been working since the age of 12 for family and friends just babysitting, doing yard work, cleaning and other small things. As soon I turned 14 I got my workers permit and first Job at Wendy’s as a Cashier/Cook. I worked there until I found a job at BJ’s in the Deli I worked there and at community aid as Cashier leaving there to work at QVC starting as an loader moving to a deck and pallet driver while working at BJ’s at the same time. I worked at QVC until they shut the building down moving onto UPS as an unloaded for only a short time and FedEx as a unloader As well. I than went to Amazon as a driver and promoted to a dispatcher. After 2 years I found a stay at home job with the state InspiriTec as a customer service rep moving up to a team lead. After my contract ended I went to Allied Universal as a security guard. A little after I went back to FedEx temporarily as a sorter and found final employment at UPS starting as a loader and moving up to a PT Supervisor.

Overview

11
11
years of professional experience

Work History

Pt Supervisor

UPS
Middletown, PA
05.2023 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Developed strategies to improve team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Pt Supervisor

UPS
Middletown, Pennsylvania
04.2023 - Current

Supervisor

Dunkin' Donuts
East Petersburg, PA
06.2019 - Current
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Developed position rotation to support continuous improvement and operator development.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Improved presentation and sales approaches to increase revenue.
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Security Guard

Allied Universal Security Services
Harrisburg, PA
08.2022 - 12.2022
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Monitored access control systems and key code records for suspicious activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Observed patrons and customers to quickly address security situations.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.

Team Lead

InspiriTec
Philadelphia, PA
05.2021 - 01.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels and materials used to keep management informed.
  • Collaborated with management team to implement new work procedures or policies.

Dispatch Associate

Amazon
Elizabethtown, PA
08.2019 - 05.2021
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered 20 calls per day to assist with customer questions and concerns.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Trained over 30 employees for becoming a driver at Amazon.

Package Handler

UPS
East Petersburg, PA
05.2019 - 07.2019
  • Assisted in loading delivery trucks with prepared packages.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Used scanners to track parcel information such as condition or receipt.
  • Loaded completed orders on pallets according to delivery numbers.

Package Handler

FedEx
Lewisberry, PA
11.2018 - 01.2019
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Used scanners to track parcel information such as condition or receipt.

Equipment Operator

QVC
Lancaster, PA
04.2017 - 05.2018
  • Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
  • Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
  • Checked equipment for defects before and after shift and submitted report indicating equipment condition.
  • Reviewed and carefully followed all safety policies and procedures.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Transported materials around construction sites to work locations.
  • Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
  • Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

Deli Clerk

BJ's Wholesale
Lancaster, PA
03.2016 - 03.2018
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cleaned utensils, dishes and glasses for customer use.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.

Cashier

Community Aids Network
Lancaster, PA
09.2015 - 01.2016
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.

Cashier

Wendy's
Lancaster, PA
03.2014 - 01.2015
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Education

High School Diploma -

McCaskey
Lancaster, PA
06.2016

Skills

  • Basic life support knowledge
  • Police department procedures
  • Map reading abilities
  • Computer-based dispatch systems
  • Delegating work
  • Improving operations
  • Delivery procedures
  • Critical thinker
  • Processing orders
  • Customer relationship management
  • Service planning
  • Adjusting routes
  • Time management
  • Basic math
  • Credit card payment processing
  • Conflict mediation
  • Inbound and outbound calling
  • Office equipment proficiency
  • Sales expertise
  • Shipping and receiving understanding
  • Customer relations
  • Microsoft Office expertise
  • Product organization
  • Quality assurance controls
  • Stockroom procedures
  • Fleet dispatching
  • Problem-solving abilities
  • Schedule mastery
  • In-store support
  • Store maintenance
  • Route management
  • Retail sales customer service
  • Quality control
  • Information documentation
  • Schedule coordination
  • Monitoring field personnel
  • Database maintenance
  • Supervision
  • Multitasking
  • Active listening
  • Microsoft Office
  • Application installations
  • Technical Troubleshooting
  • Hardware upgrades
  • Software upgrades
  • Computer maintenance
  • Reliable and trustworthy
  • Leadership
  • Data warehousing and analytics
  • Testing and debugging
  • Great with Microsoft PowerPoint
  • Great with Microsoft Word
  • Good with Microsoft Excel
  • Surveillance monitoring
  • Incident reporting
  • Safety compliance
  • Conflict resolution
  • Team leadership
  • Equipment inspection
  • Communication skills

Job details

UPS

(833) 480-0064

2110 N Union St, Middletown, PA 17057

Allied Universal

(610) 625 1564

75 S Houcks Rd # 300, Harrisburg, PA 17109

Inspiritec

(877) 648 3600

340 N 12th St Unit 200, Philadelphia, PA 19107

Amazon DPH-7

+1(215)-933-9236

10 Industrial Rd, Elizabethtown, PA 17022

Dunkin Donuts

+1(717) 560-8700

2006 Miller Rd, East Petersburg, PA 17520

and

+1(717) 317 7789

1154 River Rd, Marietta, PA 17547

Ups

+1(717)-560-6613

1155 Enterprise Rd e, East Petersburg, PA 17520

Fedex

+1(717)-932-8241

510 Industrial Dr, Lewisberry, PA 17339

Qvc

Permanently Closed this building no Phone number

1000 Stony Battery Rd, Lancaster, PA 17601

Bj' Wholesale Club

+1(717)-290-1500

110 Centerville Rd, Lancaster, PA 17603

Community Aid

+1(717)-412-7706

31 Rohrerstown Rd, Lancaster, PA 17603

Wendy's

Permanently Closed this building no phone number

2206 Columbia Ave, Lancaster, PA 17603

Timeline

Pt Supervisor

UPS
05.2023 - Current

Pt Supervisor

UPS
04.2023 - Current

Security Guard

Allied Universal Security Services
08.2022 - 12.2022

Team Lead

InspiriTec
05.2021 - 01.2022

Dispatch Associate

Amazon
08.2019 - 05.2021

Supervisor

Dunkin' Donuts
06.2019 - Current

Package Handler

UPS
05.2019 - 07.2019

Package Handler

FedEx
11.2018 - 01.2019

Equipment Operator

QVC
04.2017 - 05.2018

Deli Clerk

BJ's Wholesale
03.2016 - 03.2018

Cashier

Community Aids Network
09.2015 - 01.2016

Cashier

Wendy's
03.2014 - 01.2015

High School Diploma -

McCaskey
Olivia Calderon