Aaliyah Poole
Greenville,SC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Wells Fargo
Greer, SC
03.2017 - 12.2024
- Monitored customer satisfaction levels through surveys and feedback forms.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
Billing Specialist
Utility Partners of America
Greenville, SC
06.2020 - 07.2021
- Billing representing
- Performed data entry into accounting software programs such as QuickBooks.
- Worked closely with patients to discuss payment arrangements when needed.
- Resolved discrepancies between customers' remittances and invoices received.
Utilization Review Specialist
Labsource
01.2019 - 10.2019
- Utilization review specialist for pharmaceutical purpose in opioid ECW frequent optimum qs1
Front Desk Receptionist/Manager
Quality Inn and Suites
Greenville, SC
03.2016 - 10.2018
- I work throughout multiple parts of the hotel overseeing each department to meet all level of expectation with staff members providing guidance in each area needed
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors warmly and directed them to correct personnel or office.
Remote Pre Biller
Pro Care EMS, LLC
Snellville, GA
06.2015 - 10.2016
- Responsibilities verify insurance for billing department such as medicare blue cross blue shield etc
- Skills Used: computer literacy, communication skills, multitask, passport system
Billing Specialist
Raven Counseling Services
Conyers, GA
05.2014 - 10.2015
- Billing financial specialist for finances for company with medical coding billing for multiple insurance companies used sharenote to bill each unit
- Skills Used: Excel, web say documents, spreadsheets, etc., Pivot tables
Mortgage Loan Officer
Emery Federal Credit Union
Lawrenceville, GA
01.2012 - 05.2015
- Mortgage loan officer Microsoft excel Microsoft 365 PowerPoint pivot tables spreadsheets etc
Medical Biller
The Quilt Transitional Services
Decatur, GA
09.2012 - 03.2015
- Responsibilities: ICD 9 codes medical billing for aps Medicaid
- Medicare familiar with passport and availity share note Microsoft office excel power point etc
- Illiterate in all insurance systems
Monitor / Program Coordinator
The Quilt Transitional Services
Atlanta, GA
10.2013 - 10.2014
- Responsibilities: I was a monitor in assistance with children in homework and counseling then within 3 weeks of work was promoted to Program Coordinator of the Facility which such duties as in assigning children to therapists arranging assessments, daily activities, for children upon everyday arrival planning and scheduling group topics for therapy coordinating events taking place for holidays and parent conference night
Education
High School Diploma -
University of Massachusetts, Boston
Boston, MA12-2010
Skills
- Accounting
- Medical Billing
- CPT Coding
- EClinicalWorks
- Retail sales
- ICD-9
- Group Therapy
- Discharge Planning
- Infant Care
- Heavy lifting
- Utilization Management
- Individual / Group Counseling
- Utilization Review
- Interqual
- Computer
- Communications
- Telemarketing
- Filing
- Documenting
- Microsoft excel
- Word
- Power point
- Scripting
- Customer service
- Adult Education
- Banking
- Phone etiquette
- Typing speed
- Call handling
Certification
Teaching Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Billing Specialist
Utility Partners of America
06.2020 - 07.2021
Utilization Review Specialist
Labsource
01.2019 - 10.2019
Remote Customer Service Representative
Wells Fargo
03.2017 - 12.2024
Front Desk Receptionist/Manager
Quality Inn and Suites
03.2016 - 10.2018
Remote Pre Biller
Pro Care EMS, LLC
06.2015 - 10.2016
Billing Specialist
Raven Counseling Services
05.2014 - 10.2015
Monitor / Program Coordinator
The Quilt Transitional Services
10.2013 - 10.2014
Medical Biller
The Quilt Transitional Services
09.2012 - 03.2015
Mortgage Loan Officer
Emery Federal Credit Union
01.2012 - 05.2015
High School Diploma -
University of Massachusetts, Boston