Aaliyah Rahman
Grand Prairie,TX
Summary
Experienced Data Entry & Customer Service Specialist with over five years of expertise in billing, data entry and financial services. Proficient in managing several forms of documentation, coordinating cross-departmental operations, and ensuring strict compliance with regulations. Known for a keen eye for detail & exceptional organizational skills and clear, effective communication with customers and team members. Skilled at simplifying processes, resolving complex issues, and delivering high-quality service in fast-paced environments. My goal is to enhance efficiency in any position I hold and advance within my company.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lanter Delivery Systems
Denver, CO
07.2022 - 11.2024
- Handled 50-100 daily inquiries regarding freight deliveries and billing discrepancies.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated CRM system with order specifics and customer details, preferences, and billing information.
Loan Processor
Shared Service Solutions
Greenwood Village, CO
02.2020 - 07.2022
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Processed loan disbursements for commercial products through checks or direct deposits.
Data Entry Clerk
Digital Communications
Broomfield, CO
11.2018 - 02.2020
- Updated and revised existing records to maintain data accuracy and integrity.
- Identified and resolved discrepancies between source documents and entered data efficiently.
- Entered data from diverse sources, such as paper documents and emails, into computer systems.
- Collaborated with various departments to address and correct data entry errors.
- Organized files following established procedures for seamless future retrieval.
- Input client information into spreadsheets and databases, ensuring quick access for leadership
Financial Services Representative
Great West Trust Company
Greenwood Village, CO
08.2016 - 11.2018
- Managed 401(k) accounts, overseeing contributions, loans, and withdrawals with accuracy and compliance.
- Processed transactions quickly and accurately in accordance with established procedures.
- Educated customers about different types of products available from the company's portfolio.
- Provided accurate information regarding fees, commissions, regulations related to financial services.
- Assisted clients in understanding complex financial concepts and instruments.
Leasing Consultant
Real Estate Personal
Aurora, CO
05.2015 - 08.2016
- Processed rental applications and secured deposits while adhering to fair housing laws
- Provided clerical and phone support for prospective and current residents
- Ensured apartments were move-in ready by inspecting models and availability
- Monitored advertising and updated postings for rental units
- Secured lease agreements and reviewed terms with new and existing residents
Education
High School Diploma -
Rangeview High School
Aurora, CO05-2016
Skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Yardi Property Management
- QuickBooks
- CRM Software
- Customer Service
- Problem Solving Financial Analysis
- Document Management Multi-tasking
- Accounts Receivable Software
- Accounts Payable Software
- B2B
Timeline
Customer Service Representative
Lanter Delivery Systems
07.2022 - 11.2024
Loan Processor
Shared Service Solutions
02.2020 - 07.2022
Data Entry Clerk
Digital Communications
11.2018 - 02.2020
Financial Services Representative
Great West Trust Company
08.2016 - 11.2018
Leasing Consultant
Real Estate Personal
05.2015 - 08.2016
High School Diploma -
Rangeview High School
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