AALIYAH REAVIS
BRONX,NY
Summary
Dependable Customer-Focused Professional experienced in childcare, food service, retail, school support, and administrative assistance. Achieved safe and supportive environments for students through strong communication, organization, and problem-solving skills. Focused on motivating students and assisting teachers, demonstrating effective teamwork and crisis intervention capabilities.
Overview
6
6
years of professional experience
Work History
Crisis Paraprofessional
RCM Technologies
Manhattan, NY
03.2024 - 06.2026
- Assisted in managing crisis intervention cases, enhancing support for RCM Technologies education services team.
- De-escalated volatile situations using calm verbal redirection.
- Monitored student behavior and identified escalating safety concerns.
- Maintained a safe and supportive environment for students.
- Empowered students to achieve academic goals and express emotions constructively.
- Supported staff in creating behavior plans to enhance student conduct. and crisis response procedures.
- Assisted teachers with classroom needs, paperwork, and student support.
- Supervised transitions, arrivals, and dismissals during high-risk periods.
Private Nanny / Babysitter
Family
Bronx, NY
07.2020 - 05.2026
- Designed and implemented engaging activities that fostered children's social and behavioral development.
- Adhered to parents' specific instructions regarding children's schedules and activities; regarding schedules, chores, discipline, and free time.
- Followed parents' instructions for children's daily schedules and activities.
Cashier
Shake Shack
Manhattan, NY
06.2025 - 08.2025
- Managed customer orders and cash transactions to ensure seamless service.
- Handled cash transactions accurately at the register to facilitate customer purchases., card, and mobile payments using a point-of-sale system.
- Communicated order details clearly with the kitchen and expo team.
- Prepared customer orders with attention to freshness and accuracy.
- Addressed guest inquiries with detailed responses, concerns, and menu recommendations with patience.
- Operated a cash register with accuracy, processing multiple payment types efficiently.
- Processed cash and credit card payments, issuing receipts and providing accurate change.
Merchandise Associate
Yankee Stadium
Bronx, NY
02.2024 - 05.2024
- Enhanced customer satisfaction by delivering positive experiences through established service practices.
- Organized sales floor layout and maintained cleanliness to enhance customer experience.
- Prepared and organized merchandise efficiently for optimal presentation on sales floor.
- Ensured an organized and clean sales floor to facilitate a welcoming shopping environment.
Intern
East Side House Settlement
Bronx, NY
10.2023 - 05.2024
- Coordinated logistics for large-scale events, ensuring seamless execution and participant engagement.
- Participated in professional-development seminars to enhance teaching skills and resume-building workshops for career advancement.
- Organized and prepared paperwork to support teachers' administrative needs.
Team Member
KFC
Bronx, NY
05.2020 - 06.2021
- Delivered friendly customer service that upheld food quality and cleanliness standards.
- Fostered a positive, collaborative team environment to enhance overall service quality.
- Prepared guest orders to ensure satisfaction and timely service.
Education
High School Diploma -
Pathways to Graduation — Bronx Regional
Bronx, NYSkills
- Crisis Management
- Behavior support
- Self-harm prevention
- Autism spectrum disorder support
- Problem Solving
- Communication
- Conflict resolution
- Teamwork
- Customer Service
- Organization
- Leadership
- Active listening
Timeline
Cashier
Shake Shack
06.2025 - 08.2025
Crisis Paraprofessional
RCM Technologies
03.2024 - 06.2026
Merchandise Associate
Yankee Stadium
02.2024 - 05.2024
Intern
East Side House Settlement
10.2023 - 05.2024
Private Nanny / Babysitter
Family
07.2020 - 05.2026
Team Member
KFC
05.2020 - 06.2021
High School Diploma -
Pathways to Graduation — Bronx Regional