Aaliyah Reyes
Summary
Certified Community Health Worker with extensive experience in healthcare facilities. Skilled in data entry, management,medical records and collections with strong understanding of infection control practices. A result-driven, computer literate individual who possesses stellar communications. Proven history of demonstrating solid interpersonal as well as affirmative leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
HCSG
11.2021 - Current
- Tackled ad-hoc projects such as employee engagement initiatives or internal audits, which often required cross departmental coordination
- Implemented strategies to establish stellar relations to increase client retention and resolve any invoice disputes
- Maintained, updated, and organized over 1000 company files, digitally and physically.
- Estimating costs, preparing and managing budgets.
- Quality Inspected amenities, resident rooms, event spaces and offices for cleanliness
- Led informative onboarding sessions and oversaw housekeeping crew
- Process and complete medical records requests
- Backup for Human Resources
Medical Receptionist
St. Thomas Community Health Center
10.2020 - 12.2021
- Greet 30-40 patients daily while providing new patient paperwork, scanning ID's and insurance cards
- Facilitate smooth front desk operations by managing multi-line phone system and overall patient wait times
- Direct client inquiries, resolve conflicts, and confirm appointments with external offices to process release of information requests with accuracy and adherence to HIPPA guidelines
- Coordinate pickup and delivery of express mail services, unpacked inventory, and stocked supplies
- Kept reception area clean and neat to give visitors positive first impression
- Worked closely with admissions/hospitals
- Answer queries by searching and retrieving files
- Process applications and file records
- Perform daily, weekly, monthly audits on medical charts
Document Processor to Team Lead
Doc2Efile
10.2019 - 11.2021
- Established accuracy of documents to identify deficiencies and ensure corrective actions from staff.
- Liaised with project teams, vendors and third parties on documentation flow and project close-out.
- Scanned, filed and transmitted various paper documents to digital filing procedures.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Facilitate effective communication by promptly responding to 50+ phone calls and emails daily
Education
High School Diploma -
George I Sanchez Charter High School AAMA
Houston, TX05.2021
Skills
- BookKeeping
- Medical Terminology
- Human Relations
- Quality Assurance
- Operational Efficiency
- Data Evaluation
- Proficient in Microsoft Office
- Confidentiality and Discretion
- Records Management
- Business Correspondence
Certification
- BLS Certification, American Heart Association - July 2023
- Certified Sterile Process Technician, Fortis Institute - February 2024
- Certified Community Health Worker, University of Houston - Dec 2021
Externship (3 month Duration) at Legacy Community Health
-Outreach work and events to provide accessible resources within communities
Timeline
Account Manager
HCSG
11.2021 - Current
Medical Receptionist
St. Thomas Community Health Center
10.2020 - 12.2021
Document Processor to Team Lead
Doc2Efile
10.2019 - 11.2021
High School Diploma -
George I Sanchez Charter High School AAMA
- BLS Certification, American Heart Association - July 2023
- Certified Sterile Process Technician, Fortis Institute - February 2024
- Certified Community Health Worker, University of Houston - Dec 2021
Externship (3 month Duration) at Legacy Community Health
-Outreach work and events to provide accessible resources within communities
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