Summary
Overview
Work History
Education
Skills
Timeline
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Aaliyah Reynolds

Roanoke,VA

Summary

Compassionate and detail-oriented nursing professional with hands-on experience in customer service and healthcare settings. Recently completed a Nurse Externship in the Progressive Care Unit (PCU), applying clinical skills and knowledge to support patient care. Skilled in patient observation, critical thinking, and working in a fast-paced, team-oriented environment. Known for excellent communication, empathy, and a strong ability to develop rapport with patients and team members alike.

Overview

8
8
years of professional experience

Work History

Student Nurse Extern

Lewis Gale Medical Center
08.2024 - Current
  • Assist registered nurses with patient care, including monitoring vital signs, administering medications, and preparing patients for procedures.
  • Collaborate with a multidisciplinary team to ensure patients receive optimal care and treatment.
  • Communicate effectively with patients and their families to provide updates and address concerns.
  • Document patient information and track progress in electronic health records (EHR).
  • Respond promptly to patient calls and assist with daily activities to enhance the patient experience.

Business Development Specialist

Haley Toyota Scion Of Roanoke
04.2019 - 07.2025
  • Manage inbound and outbound customer calls, ensuring detailed follow-ups and relationship-building.
  • Schedule appointments, inform customers about current incentives, and educate clients about vehicles.
  • Demonstrated excellent customer service skills, contributing to consistent customer retention and satisfactio

Phone Banker

Wells Fargo
09.2017 - 12.2018
  • Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.

Education

Associate Degree in Nursing -

Galen College of Nursing
Salem, VA
03-2026

High School Diploma -

William Byrd High School
Vinton, VA
06-2016

Skills

  • Active Listening
  • Patient Care & Observation
  • Customer Service Excellence
  • Critical Thinking & Problem Solving
  • Time Management
  • Effective Communication
  • Healthcare Documentation
  • Medical Terminology
  • Team Collaboration

Timeline

Student Nurse Extern

Lewis Gale Medical Center
08.2024 - Current

Business Development Specialist

Haley Toyota Scion Of Roanoke
04.2019 - 07.2025

Phone Banker

Wells Fargo
09.2017 - 12.2018

Associate Degree in Nursing -

Galen College of Nursing

High School Diploma -

William Byrd High School

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