Overview
Work History
Education
Skills
Timeline
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Aaliyah Rivera

Oviedo,FL

Overview

1
1
year of professional experience

Work History

Receptionist Assistant

The Rivera's LLC
Oviedo, FL
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.

Cashier Team Lead

Scream N Stream
Oviedo, FL
10.2021 - 11.2021
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Worked flexible schedule and extra shifts to meet business needs.
  • .
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Oviedo High School
Oviedo, FL
05.2020

Skills

  • Information Updates
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Office Organization
  • Greeting and Seating Clients
  • Front Desk Operations
  • Computer Proficiency
  • Positive Attitude and Energetic
  • Telephone Etiquette
  • Office Support

Timeline

Receptionist Assistant

The Rivera's LLC
11.2021 - Current

Cashier Team Lead

Scream N Stream
10.2021 - 11.2021

High School Diploma -

Oviedo High School

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Aaliyah Rivera