Aaliyah Rivera
Oviedo,FL
Overview
1
1
year of professional experience
Work History
Receptionist Assistant
The Rivera's LLC
Oviedo, FL
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Cashier Team Lead
Scream N Stream
Oviedo, FL
10.2021 - 11.2021
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Worked flexible schedule and extra shifts to meet business needs.
- .
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
High School Diploma -
Oviedo High School
Oviedo, FL05.2020
Skills
- Information Updates
- Visitor and Customer Relations
- Call Answering and Routing
- Office Organization
- Greeting and Seating Clients
- Front Desk Operations
- Computer Proficiency
- Positive Attitude and Energetic
- Telephone Etiquette
- Office Support
Timeline
Receptionist Assistant
The Rivera's LLC
11.2021 - Current
Cashier Team Lead
Scream N Stream
10.2021 - 11.2021
High School Diploma -
Oviedo High School