Aaliyah Rivera
Syracuse
Summary
Patient Care Driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Excels at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Upstate Outpatient Pharmacy
Syracuse
07.2024 - Current
- Served as the leader between pharmacist and technicians.
- Participated in leadership meetings to update the team and collaborate on new initiatives.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Onboarded and trained new team members and worked with long term members on certification study/training, to continue team development.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Worked closely with nurses and doctors to ensure patient care before being discharged.
- Assisted doctors/nurses with Prior Authorization best practices.
Certified Pharmacy Technician
Upstate Outpatient Pharmacy
Syracuse
07.2023 - 07.2024
- Processed patient prescriptions accurately and efficiently, ensuring that all required fields were completed correctly.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Maintained confidentiality of all patient records and information as required by HIPAA regulations.
- Adapted to pharmacy needs, flexing to where needed.
Data Entry Pharmacy Technician
KPH Healthdirect
North Syracuse
12.2021 - 06.2023
- Responsible for accurate data entry of patient profiles and medications.
- Maintaining accurate information for patients and facilities.
- Responsible for billing and crediting each facility appropriately and accurately each month.
- Maintain and keep reasonable production as determined by supervisor.
- May be required to travel to individual homes for meetings or drug exchanges.
Pharmacy Technician
Walgreens
Syracuse
06.2021 - 12.2021
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Answered pharmacy telephones to respond to questions or requests.
- Operated cash registered to accept payment from customers.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Maintained patient confidentiality when handling records and sensitive data.
Shift Lead
Walgreens
Syracuse
04.2020 - 06.2021
- Cultivated and maintained work culture through team building and positive interactions.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Coached team members, delivering candid feedback on expectations and performance.
- Monitored employee performance, providing feedback as needed for improvement.
- Assisted in the development of new products or services in order to increase customer satisfaction.
Education
Dance -
SUNY Potsdam
Potsdam, NYHigh School Diploma -
Pelham Lab High School
Pelham, NYSkills
- Prescription processing
- Customer service
- Employee training
- Pharmacy management
- Clinical collaboration
- Team building
- Staff training
- Staff management
Certification
PTCB Certification
References
References available upon request
Timeline
Pharmacy Operations Manager
Upstate Outpatient Pharmacy
07.2024 - Current
Certified Pharmacy Technician
Upstate Outpatient Pharmacy
07.2023 - 07.2024
Data Entry Pharmacy Technician
KPH Healthdirect
12.2021 - 06.2023
Pharmacy Technician
Walgreens
06.2021 - 12.2021
Shift Lead
Walgreens
04.2020 - 06.2021
Dance -
SUNY Potsdam
High School Diploma -
Pelham Lab High School