Hi, I’m
Aaliyah Roark
Management
Newark,OH
Summary
Dynamic leader and adept multitasker with proven experience in crew leadership and technical knowledge from roles at White Castle and Fazoli's. Excelled in enhancing team collaboration, customer satisfaction, and operational efficiency. Skilled in employee development and policy enforcement, significantly contributing to workplace harmony and productivity.
A leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
years of professional experience
Work History
Fazoli's
Team Member
02.2022 - Current
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained productive, efficient approach to all tasks.
White Castle
Crew Manager
07.2020 - Current
Job overview
- Addressed and resolved conflicts within crew, promoting harmonious and collaborative work environment.
- Increased customer satisfaction through effective communication and timely resolution of issues.
- Enhanced operational efficiency by regularly reviewing and updating crew training materials and practices.
- Led successful projects by effectively delegating tasks according to individual strengths and expertise.
- Led recruitment and training of new crew members, ensuring high level of skill and professionalism in team.
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Maintained meticulous records of crew hours, project expenses, and incident reports to ensure transparency and accountability.
White Castle Systems
Intern
08.2024 - 11.2024
Job overview
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
Central Ohio Technical College -NewarkNewark, OH
Associate of Applied Business from Business Administration And Management
12-2024
University Overview
- [CCP Scholarship] Scholarship Recipient
- [Newark Lions Club] Scholarship Recipient
- [Phoebe C McMahon ] Scholarship Recipient
Newark High SchoolNewark, OH
High School Diploma
05-2023
University Overview
- Awarded valedictorian
- Honor Roll 2019-2023
- Completed AP course in Biology
- Completed AP course in Statistics
- 4.2 GPA
- Ranked in Top 22 of class
- Extracurricular Activities: Softball
- Study Abroad: Spain, Spanish
Skills
- Flexible Schedule
- Customer Service
- Teamwork and Collaboration
- Technical knowledge
- Crew Leadership
- Worker Training
- Employee Development
- Policy Enforcement
- Time Management
- Multitasking
- Leadership abilities
- Scheduling Staff
Timeline
Intern
White Castle Systems
08.2024 - 11.2024
Team Member
Fazoli's
02.2022 - Current
Crew Manager
White Castle
07.2020 - Current
Central Ohio Technical College -Newark
Associate of Applied Business from Business Administration And Management
Newark High School
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Serve Safe Manager Certification , White Castle - 7/11/23 - 7/11/28
- Serve Safe Food Handler Certification, White Castle
Similar Profiles
Albert EdmonsonAlbert Edmonson
Cook at Fazoli'sCook at Fazoli's
Donivan StevensDonivan Stevens
General Manager at Fazoli'sGeneral Manager at Fazoli's
Eva AdamsEva Adams
Team Member/Trainer at Fazoli'sTeam Member/Trainer at Fazoli's