Aaliyah Rooney
Vineland,NJ
Summary
Professional admissions specialist equipped with robust understanding of admissions process and student engagement. Skilled in evaluating applications, guiding prospective students, and leveraging data to inform decision-making. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and relationship management, with commitment to fostering inclusive and supportive environment.
Overview
15
15
years of professional experience
Work History
Admissions Specialist
DaVita
Philadelphia, PA
08.2021 - Current
- Achieved successful patient discharges by coordinating with social workers and case managers. Streamlined the transition process from referral to clinic treatment initiation.
- Achieved improved coordination between DVP Rod and FA administration and SNFs and rehabilitation centers, enhancing service delivery. Strengthened interdepartmental communication, resulting in more effective patient care. Contributed to operational improvements that positively impacted patient experiences.
- Collaborated with stakeholders to construct detailed requests aligned with project objectives.
- Maintained organized and up-to-date medical records to support patient care and treatment decisions.
- Achieved streamlined communication processes through effective management of contact facilities. Enhanced customer service quality by implementing strategic improvements in operational workflows. Drove initiatives that resulted in increased efficiency and user engagement.
- Organized and prioritized incoming emails to streamline correspondence and improve response times.
- Achieved high patient satisfaction through dedicated support and care. Improved patient outcomes by actively participating in treatment planning and execution. Streamlined patient documentation processes to enhance efficiency.
- Achieved seamless project execution by optimizing the use of Siebel, Esker, Reggie, PPS, Epic Cura, and Navi Health platforms. Enhanced operational workflows through strategic software implementation, leading to increased team performance. Drove software adoption initiatives that significantly improved project delivery timelines.
- Performed filing, billing and routing messages to appropriate people for office of 20.
Bartender / Customer Service
Outback Steakhouse
King of Prussia, PA
10.2020 - 09.2021
- Achieved seamless onboarding of new employees through effective training initiatives. Enhanced customer service by accurately verifying identification for alcoholic purchases. Improved transaction accuracy by balancing cash receipts and leveraging point of sale system.
- Achieved high customer satisfaction through efficient order management. Delivered quality food and beverage items promptly. Maintained a sanitized and organized work area to enhance operational efficiency.
- Achieved seamless bar operations by preparing service area. Optimized cash handling and inventory management. Increased revenue through strategic upselling of products.
Cashier / Customer Service
Brunch Restaurant
Conshohocken, PA
09.2020 - 10.2020
- Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant.
- Worked as part of a team and interacted with diverse customers and staff members and trained employees.
- Followed all policies as they related to customer confidentiality and issued refunds and credits.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper handling of funds throughout shifts.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely order fulfillment and customer satisfaction.
- Monitored inventory levels, assisting in restocking supplies as needed for peak periods.
- Implemented streamlined checkout procedures, reducing wait times for customers during busy hours.
- Assisted management in developing promotional strategies to enhance customer experience and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist/Administrative Assistant
Harborview Rehabilitation and Healthcare Center
Doylestown, PA
08.2020 - 10.2020
- Managed incoming phone calls to ensure effective communication and customer support.
- Assisted in managing email communications to support team collaboration. Organized and prioritized incoming emails to enhance workflow efficiency. Provided timely responses to inquiries to maintain effective communication.
- Managed interactions with PCC to ensure effective communication and resolution of issues.
- Executed recruitment processes utilizing Apploi to identify and onboard qualified candidates.
- Executed financial management tasks via RFMS, maintaining compliance and efficiency.
- Coordinated administrative tasks by organizing paperwork, filing documents, and managing fax and copy operations.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated appointment scheduling and patient intake processes to enhance operational efficiency.
- Maintained accurate patient records and confidential information in compliance with healthcare regulations.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
Medical Administrative Assistant / Secretary
Harborview Rehabilitation
Doylestown, PA
08.2020 - 09.2020
- Accepted payments, verified insurance, answered inbound calls, and created and edited documents and charts.
- Updated paperwork, documented interactions, maintained documents, and operated office equipment.
- Scheduled appointments, managed filing system, and used computer for various applications.
Server / Customer Service
Hooters
King of Prussia, PA
01.2016 - 03.2020
- Took orders accurately and entered orders using point of sale computer system and trained new employees.
- Stayed familiar with menu items, advised patrons of specials, and answered questions.
- Completed assigned duties, stocked supplies, accepted payments, and operated cash register.
Hooters Girl
Hooters
King of Prussia, PA
01.2016 - 03.2020
- Over three years of experience with waiting on tables and on service bar as well. With great customer experience as well, I have experience in greeting customers, taking orders, setting up and closing the restaurant, as well as great experience with FOH and BOH. I also know how to open and close the bar on my own , Make drink accordingly and accurately, counting drawers, making deposits and keep up with a bar full of customers
Bartender
Tony G's
Norristown, PA
05.2018 - 07.2018
- Over A month experience with handling drink and food orders from my customers. Having great hospitality with them. Making sure not to overserve, but taking care of their every need and making them comfortable as customers. Opening and closing bar, counting the drawers, restocking, cooking and cleaning, washing dishes, taking out the trash and making sure the bar is at its best for the next bartender.
Maid Pro
MaidPro
Phoenixville, PA
04.2016 - 12.2017
Receptionist
Woodbine Auto Inc
Overbrook, PA
01.2013 - 01.2017
- Answered Phone Calls , Data Entry, Setup/ Confirmed Appointments With Clients . Made Sure Clients Were Kept Up To Date On The Service Being Done To There Vehicle . Faxed And Copied Documents As Well As Emailing Them
Hollister Sales Associate
Hollister
King of Prussia, PA
03.2012 - 12.2014
- I Was A Sales Associate . I Took Care Of The Register , Learned Folding Clothes , Opening And Closing Hours And Overnight /Early Am Shifts As Well . Learned About Inventory And How To Unload Shipment
Hostess
Texas Roadhouse
Royersford, PA
06.2011 - 06.2013
- Two years worth of experience of answering the phone's, taking reservations, seating guest at their assigned tables and even moving up to being able to take take out orders for customers which taught me a lot of hospitality and gave me my first lesson of customer experience in the food industry
Education
Ultrasound Tech / Radiography - College
Rowan University
Burlington, NJ02-2026
Health and Human Services - Associate of Science Degree
Ultimate Medical Academy
Tampa, FL12-2021
High school diploma - Upper secondary education
Spring-Ford Shs 10-12 Gr Center
Royersford, PA06-2013
Skills
- Professional office skills
- Leadership strategy
- Public and Community Health Systems
- Phone etiquette
- HIPAA privacy expertise
- Patient care
- Financial services
- Customer Service
- Medical office experience
- Medical terminology
- Computer operation
Timeline
Admissions Specialist
DaVita
08.2021 - Current
Bartender / Customer Service
Outback Steakhouse
10.2020 - 09.2021
Cashier / Customer Service
Brunch Restaurant
09.2020 - 10.2020
Receptionist/Administrative Assistant
Harborview Rehabilitation and Healthcare Center
08.2020 - 10.2020
Medical Administrative Assistant / Secretary
Harborview Rehabilitation
08.2020 - 09.2020
Bartender
Tony G's
05.2018 - 07.2018
Maid Pro
MaidPro
04.2016 - 12.2017
Server / Customer Service
Hooters
01.2016 - 03.2020
Hooters Girl
Hooters
01.2016 - 03.2020
Receptionist
Woodbine Auto Inc
01.2013 - 01.2017
Hollister Sales Associate
Hollister
03.2012 - 12.2014
Hostess
Texas Roadhouse
06.2011 - 06.2013
Ultrasound Tech / Radiography - College
Rowan University
Health and Human Services - Associate of Science Degree
Ultimate Medical Academy
High school diploma - Upper secondary education
Spring-Ford Shs 10-12 Gr Center