Aaliyah Roseme-Hamilton
Union,NJ
Summary
Results-driven coaching professional with history of fostering athlete development and team success. Brings strategic approach to training, focusing on continuous improvement and adaptability to meet evolving team needs. Known for collaborative spirit and reliability, ensuring seamless integration within team environments. Possesses strong motivational and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Lead
Hollister Co.
Elizabeth, NJ
09.2019 - 08.2023
- Led team in delivering exceptional customer service, enhancing overall customer satisfaction.
- Trained and mentored new representatives, fostering a collaborative learning environment.
- Resolved complex customer inquiries efficiently, improving resolution times and enhancing client trust.
- Implemented process improvements that streamlined operations and increased team productivity.
- Analyzed customer feedback to identify trends, driving actionable insights for service enhancements.
- Developed training materials to enhance staff knowledge on product features and benefits.
Package Handler Trainer
FedEx Corporation
Avenel, NJ
09.2021 - 09.2024
- Educated new package handlers about safety protocols and operational procedures.
- Demonstrated effective package handling techniques to improve efficiency and accuracy.
- Assisted in developing training materials for onboarding new employees.
- Monitored trainee performance to ensure adherence to quality standards.
Gymnastic Coach Intern
GymForKids
Union, NJ
09.2024 - 05.2025
Gymnastics Coach
Coast Elite Gymnastic Acadmey
Fort Myers, FL
09.2024 - 01.2025
- Developed and implemented training programs for athletes, enhancing skill levels and performance consistency.
- Provided individualized coaching and feedback to gymnasts, fostering growth and confidence in their abilities.
- Ensured safety protocols were followed during practices and competitions, promoting a secure training environment.
- Collaborated with parents to discuss athlete progress, addressing concerns and setting achievable goals together.
Education
Bachelor of Science - Exercise Science
Kean University
Union, NJ05.2025
Skills
- Self-awareness
- Motivational skills
- Task delegation
- Coaching techniques
- Group dynamics
- Feedback delivery
- Behavior modification
- Interpersonal relationships
- Motivational techniques
- Client assessment
- Teamwork
- Teamwork and collaboration
- Business ethics
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
CPR Certified
Timeline
Gymnastic Coach Intern
GymForKids
09.2024 - 05.2025
Gymnastics Coach
Coast Elite Gymnastic Acadmey
09.2024 - 01.2025
Package Handler Trainer
FedEx Corporation
09.2021 - 09.2024
Customer Service Representative/ Lead
Hollister Co.
09.2019 - 08.2023
Bachelor of Science - Exercise Science
Kean University