Jaylon Jordan
Little Rock
Summary
Dynamic and results-oriented professional with a proven track record at Air National Guard, adept in customer service and vital signs monitoring. Excelled in high-stress situations, enhancing customer loyalty and patient care. Skilled in teamwork, multi-tasking, and data entry, I consistently exceeded goals through motivational skills and a collaborative approach.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Air National Guard
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Technician
UAMS Hospital
04.2023 - 10.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Sales Associate
Nike Factory Outlet
08.2017 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Youth Mentor Volunteer
Life Skills For Youth
06.2012 - 08.2014
- Established rapport with diverse groups of youths, understanding individual needs and adapting mentoring approach accordingly.
- Assisted in organizing educational and recreational activities, promoting a positive environment for personal growth.
- Celebrated successes and milestones achieved by mentees, reinforcing their progress and motivating continued personal growth.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
Education
No Degree - Psychology
University of Arkansas At Little Rock
Little Rock, ARAssociate of Science - Psychology
Pulaski Technical College
North Little Rock, AR07-2025
Associate of Applied Science - Human Resource
Community College of The Air Force
Montgomery, AL05-2020
High School Diploma -
Sylvan Hills High School
Sherwood, AR05-2016
Skills
- Customer service
- Vital signs monitoring
- Teamwork and collaboration
- Self-awareness
- Multi-tasking strength
- Motivational skills
- Data entry
Languages
Spanish
Limited Working
Timeline
Patient Care Technician
UAMS Hospital
04.2023 - 10.2024
Customer Service Representative
Air National Guard
08.2018 - Current
Sales Associate
Nike Factory Outlet
08.2017 - 11.2022
Youth Mentor Volunteer
Life Skills For Youth
06.2012 - 08.2014
No Degree - Psychology
University of Arkansas At Little Rock
Associate of Science - Psychology
Pulaski Technical College
Associate of Applied Science - Human Resource
Community College of The Air Force
High School Diploma -
Sylvan Hills High School
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