Aaliyah Severson
Peoria,AZ
Summary
• Basic life support
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
HonorHealth
11.2023 - Current
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Medical Receptionist
Epiphany Dermatology
10.2022 - 10.2023
- I am responsible for checking in patients for there appointments, checking them out and making appointments for them, and also scheduling patients on the phone for appointments as well
Receptionist
Banner Health
12.2020 - 04.2022
- I am responsible for patient services, including; welcome patients, greeting incoming visitors, answering patient inquires, and following CDC covid safety guidelines
- I assist with medical emergencies, and provides patients with a sense of comfort in these times
- Team trainer for new in role receptionist in my department
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Cashier/ fulfillment picker
kohls
09.2020 - 12.2020
- I am responsible for fulfilling the mine orders and packaging them making sure they are ready to be shipped out
- I was also responsible for cashier at the front, which included ringing people up and checking them out, answering incoming phone calls and selling credit cards as well
Cashier
Panera Bread
05.2018 - 11.2019
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items, and join reward program
- Answered questions about store policies and addressed customer concerns
- Monitored drive through and provided assistance or interventions where required
Sales Associate
Victoria Secret
11.2018 - 11.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High school diploma - General Studies
Sandra Day O'Connor High School
Phoenix, AZ05.2019
Skills
- Customer Service
- Customer Care
- Cash Register
- Front Desk
- Medical Office Experience
- Medical Receptionist
- Medical Terminology
- Patient Care
- Medical Scheduling
- Insurance Verification
- Medical Records
- EMR Systems
Certification
- Basic Life Support (BLS), 03/01/22, 03/31/24
- Food Handler Certification
Timeline
Receptionist Administrator
HonorHealth
11.2023 - Current
Medical Receptionist
Epiphany Dermatology
10.2022 - 10.2023
Receptionist
Banner Health
12.2020 - 04.2022
Cashier/ fulfillment picker
kohls
09.2020 - 12.2020
Sales Associate
Victoria Secret
11.2018 - 11.2018
Cashier
Panera Bread
05.2018 - 11.2019
High school diploma - General Studies
Sandra Day O'Connor High School