Aaliyah Simington
Front Desk/Receptionist
Bakersfield,CA
Summary
Seeking any level position in an office environment where I can perfect and learn a new trade, while utilizing my personality, excellent customer service skills, teamwork ability, passion for helping others, working with the public, and ability to adapt to any environment and communicate with all ethnic backgrounds to meet and exceed employer and peer expectations. Have plenty of experience in various departments. Main focus is to grow learn and help others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paraprofessional
PBVUSD
Bakersfield, CA
06.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Amazon Fulfillment Associate
Amazon.com
Bakersfield, CA
01.2021 - 07.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Selected and filled orders from stock to fulfill customer requirements.
Receptionist
USPS, United States Postal Service
Fort Worth, TX
06.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Call Center Representative
Conduent
Bakersfield, CA
06.2020 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier/Customer Service
TODAY CLEANERS
Bakersfield, CA
10.2018 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Caregiver, Special Needs
Carters Daycare
Bakersfield, CA
11.2017 - 05.2020
- Babysitting kids, good communication, patience
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Education
No Degree - Human Biology
Bakersfield College
Bakersfield, CA05.2024
High School Diploma -
Bakersfield High School
Bakersfield, CA06.2016
Skills
- Medical terminology (1 year)
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Calm and Patient Demeanor
- Data Collection
- CPR and First Aid
- Instructional support
- Documentation
- IEP compliance
- Clerical Support
Certification
Typing Certificate 43 WPM, 06/01/23, 06/01/24
Personal Information
Willing To Relocate: Anywhere
Awards
Clerical, 07/01/23
Timeline
Paraprofessional
PBVUSD
06.2023 - Current
Receptionist
USPS, United States Postal Service
06.2022 - 12.2022
Amazon Fulfillment Associate
Amazon.com
01.2021 - 07.2023
Call Center Representative
Conduent
06.2020 - 05.2022
Cashier/Customer Service
TODAY CLEANERS
10.2018 - 09.2021
Caregiver, Special Needs
Carters Daycare
11.2017 - 05.2020
No Degree - Human Biology
Bakersfield College
High School Diploma -
Bakersfield High School