Aaliyah Slaughter
Nashville,TN
Summary
Experienced customer service representative with 5+ years in retail and call center environments, dedicated to resolving customer issues and providing top-notch service. Detail-oriented and results-driven professional with a proven track record of exceeding customer expectations and achieving performance targets consistently.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sutter Health
11.2021 - 07.2024
- Resolved patient complaints and ensured patient satisfaction
- Answering medical billing and insurance inquiries (Referral/Prior Authorization processing)
- Managed patient inquiries via phone (Outbound and Inbound)
- Maintained accurate patient records and data entry
- Medical Terminology
- Coordinated patient scheduling and assisted with appointment reminders
- Handled patient inquiries and provided information about services and procedures
- Experience with Epic.
Customer Service Representative
Virtual
03.2019 - 11.2021
- Maintained accurate medical records and ensured compliance with HIPAA regulations
- Outbound/Inbound calls to Nurses, Pharmacists, and Engineers
- Licensing Medical Professionals
- Provided exceptional customer service and addressed customer inquiries and concerns
- Medical Terminology.
Education
High School Diploma -
Mcgavock High School
Nashville, TNSkills
- Active listening
- Empathy
- Complaint Handling & Resolution
- Advanced Phone skills
- Advanced Computer Skills
- Time Management
- Interpersonal Communication
- Customer Service Problem Solving
- Follow through skills/workflows
- Teambuilding & Training
Timeline
Customer Service Representative
Sutter Health
11.2021 - 07.2024
Customer Service Representative
Virtual
03.2019 - 11.2021
High School Diploma -
Mcgavock High School