Aaliyah Southerland
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
08.2020 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Tax Accountant
Shelia's Accufile Tax
02.2018 - 06.2020
- Kept up to date on current income tax developments and advised clients to make proper adjustments.
- Managed filing of federal, state and local taxes within established time frames for business with staff headcount of [Number].
- Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
- Remained educated in all current tax laws for both US and foreign countries.
- Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise tax returns.
Education
Associates - Business Administration And Management
Winston-Salem State University
Winston-salem, NC05.2021
Skills
- Understanding Customer Needs
- Customer Account Management
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Time Management
- Presentation Skills
- Typing Skills
- Record Keeping Skills
- Data Analysis
- Active Listening
- Information Inputting
- Social Perceptiveness
Timeline
Customer Service Representative
Continuum Global Solutions
08.2020 - 10.2022
Tax Accountant
Shelia's Accufile Tax
02.2018 - 06.2020
Associates - Business Administration And Management
Winston-Salem State University