Aaliyah Stockhausen
Tacoma,United States
Summary
Motivated college student, currently enrolled and seeking opportunity to apply skills in customer service, patient care and other computer applications to meet the jobs assignments and support management team. Excellent at communicating, and caring for others. Keen attention to detail and focused on prioritizing others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Tacoma, WA
11.2021 - 03.2024
- Embodied company mission and values through honesty, integrity and high-quality performance
- Receive packages from delivery drivers, scan packages that could not get delivered, carry/lifting heavy packages (over 50lbs), repairing damaged and leaking packages.
Sales Associate
TJ’s Beauty Supply
Tacoma, WA
07.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Burlington
Tacoma, WA
09.2021 - 02.2022
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained clear checkout area for tidy presentation
- Educated customers about reward membership promotions to increase sales
- Trained new team members on the register and on the floor of the store
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and provided product advice
- Worked closely with front-end stock to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts, and provided change
- Processed refunds
- Discounted purchases by scanning and redeeming coupons
- Kept checkout areas clean and orderly, as well as performed other cleaning tasks such as mopping floors and emptying trash cans
- Used cash registers and POS systems to request and record customer orders and compute bills.
Crew Team Member
Jack in the Box
Spanaway, WA
06.2020 - 08.2021
- Demonstrated understanding of menu items to explain ingredients and preparation methods to guests
- Built brand and customer loyalty by delivering excellent customer service
- Operated POS system to place customer orders, accept payments, and issue receipts
- Greeted customers, answered questions, and made recommendations to promote a welcoming environment
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Provided support and mentoring to new team members as they learned various navigational duties, such as fryer, taking orders, bagging orders, and working the grill
- Was responsible for processing customer orders per day
- Responded quickly to customer concerns and resolved food quality issues using critical thinking
- Remained respectful and polite.
Education
Associate of Science - Pre-Nursing
Tacoma Community College
High School Diploma -
Franklin Pierce High School
Certified Nursing Assistant -
ProCare Academy
Lakewood Wa03-2024
BLS, AED, CPR Certification -
American Heart Association
03-2024
MA-P certification - Phlebotomy
Oquirrh Mountain Phlebotomy School
02.2024
Skills
- Empathetic
- Problem solver
- Active listener
- Technical knowledge
- Patient
- Quick learner
- Multi-tasker
- Adaptability
Certification
CNA certificate
MA-P certificate
Timeline
Sales Associate
TJ’s Beauty Supply
07.2022 - 10.2022
Warehouse Associate
Amazon
11.2021 - 03.2024
Cashier
Burlington
09.2021 - 02.2022
Crew Team Member
Jack in the Box
06.2020 - 08.2021
Associate of Science - Pre-Nursing
Tacoma Community College
High School Diploma -
Franklin Pierce High School
Certified Nursing Assistant -
ProCare Academy
BLS, AED, CPR Certification -
American Heart Association
MA-P certification - Phlebotomy
Oquirrh Mountain Phlebotomy School