Aaliyah Syms
Philadelphia,United States
Summary
Dynamic and results-driven professional with 7+ years of experience in customer service and operations, thriving in fast-paced retail and food service environments. Recognized for enhancing customer satisfaction through clear communication, adaptability, and collaborative teamwork. Skilled in cash handling, transaction accuracy, and maintaining organized, efficient workflows. Proven ability to succeed in both front-of-house and back-of-house roles, with a strong commitment to creating a positive atmosphere, building customer loyalty, and supporting business goals. Eager to bring energy, reliability, and experience to a high-performing team.
Overview
7
7
years of professional experience
Work History
Assistant Team Lead
KFC
Philadelphia
01.2019 - Current
- Assistant Team Lead
- KFC
- Greeted customers warmly and responded promptly to their needs, ensuring a positive shopping experience
- Assisted customers in locating merchandise, completing purchases, and enrolling in store reward programs
- Operated cash register with high accuracy for cash, check, and credit card transactions
- Handled returns, refunds, and resolved transaction issues efficiently and professionally
- Counted cash drawers at the beginning and end of shifts to ensure register accuracy
- Stocked shelves, tagged merchandise, and maintained attractive product displays
- Maintained high standards of cleanliness throughout the store, contributing to a pleasant shopping environment
- Provided product recommendations to boost sales and enhance customer satisfaction
- Trained and mentored new employees on cashier duties, improving team performance and service quality
- Worked flexible hours and additional shifts to meet business needs and support team goals
- Collaborated with team members to meet sales targets and maintain a well-stocked, organized store
Dental Assistant Intern
Tooth Buds Pediatric Dentistry
Philadelphia, PA
05.2024 - 08.2024
- Prepared examination rooms by setting up trays, instruments, and materials for procedures.
- Sterilized and disinfected dental tools and equipment following OSHA and infection control guidelines.
- Assisted the dentist during procedures such as fillings, extractions, crowns, and cleanings.
- Used suction devices, retractors, and other instruments to aid in patient care.
- Took and developed dental radiographs (X-rays) under supervision.
- Recorded patient medical histories, treatment notes, and charted observations accurately.
- Provided chairside support to ensure patient comfort and safety during treatments.
- Educated patients on proper oral hygiene practices and post-procedure care instructions.
- Scheduled appointments and maintained patient records using dental software.
- Managed inventory by monitoring and restocking supplies and materials as needed.
- Maintained cleanliness of clinical areas and ensured compliance with health and safety standards.
- Observed and learned from licensed dental professionals to gain practical experience in dental procedures and patient care.
Host / Busser / Expeditor / Takeout Specialist
California Pizza Kitchen
Philadelphia
01.2022 - 04.2024
- California Pizza Kitchen – Philadelphia
- Jan 2022 - Apr 2024
- Host: Warmly welcomed guests, managed reservations and waitlists, and ensured smooth seating flow to optimize guest satisfaction and table turnover
- Busser: Maintained cleanliness and readiness of dining areas by promptly clearing, sanitizing, and resetting tables
- Expeditor: Acted as the communication bridge between kitchen and service staff to ensure timely, accurate, and visually appealing food delivery
- Takeout Specialist: Managed high-volume takeout orders with accuracy and efficiency, packaged food to-go, and ensured quality and presentation met brand standards
- Provided friendly and attentive service in a fast-paced environment, enhancing the overall dining experience
- Collaborated closely with kitchen and front-of-house teams to maintain smooth operations during peak hours
- Assisted with restocking supplies, maintaining cleanliness, and adhering to food safety standards
Education
Bachelor of Arts - Biology
Chestnut Hill College
PhiladelphiaCollege Degree In Science - Biology
Chestnut Hill College
Philadelphiahigh school Diploma -
Imhotep charter institute
PhiladelphiaSkills
- Team collaboration
- Leadership qualities
- Service excellence
- Numerical skills
- Ethical standards
- Empathetic approach
- Payment handling skills
- Time efficiency
- Sanitation practices
- Dependability and timeliness
- Organizational skills
- Order fulfillment
Timeline
Dental Assistant Intern
Tooth Buds Pediatric Dentistry
05.2024 - 08.2024
Host / Busser / Expeditor / Takeout Specialist
California Pizza Kitchen
01.2022 - 04.2024
Assistant Team Lead
KFC
01.2019 - Current
College Degree In Science - Biology
Chestnut Hill College
Bachelor of Arts - Biology
Chestnut Hill College
high school Diploma -
Imhotep charter institute