Kristi Martin
Calera,AL
Summary
Dynamic professional with proven expertise in customer experience management and cash handling at Pop Shelf. Adept at enhancing operational efficiency and team collaboration, I excel in dispute resolution and merchandising techniques. Committed to delivering exceptional service and optimizing productivity, I thrive in fast-paced environments while maintaining high standards of quality.
Overview
9
9
years of professional experience
Work History
Assistant Team Lead
Pop Shelf
Alabaster, US
01.2021 - 04.2025
- Transitioned from part-time key holder to assistant manager, enhancing operational efficiency.
- Managed shifts to ensure optimal staffing and service quality.
- Oversaw shipping processes to maintain timely deliveries.
- Performed cashier duties while maintaining accuracy in transactions.
- Created schedules to optimize workforce productivity.
- Handled banking operations to ensure financial accountability.
- Managed cash handling procedures to minimize discrepancies.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative/Call Center
PLANET ART
Wilsonville, US
11.2020 - 12.2020
- Assisted customers through inbound calls, chats, and emails with inquiries and support.
- Processed new and existing orders to ensure prompt fulfillment.
- Managed order replacements efficiently to meet customer needs.
- Facilitated refunds to resolve customer issues and enhance satisfaction.
- Handled order cancellations while ensuring adherence to company policies.
- Provided accurate information regarding shipment status to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
Key Holder/Sales Associate
Dollar General
Wilsonville, US
05.2019 - 03.2020
- Operated opening and closing procedures to ensure smooth store transitions.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Handled cash transactions accurately, maintaining high levels of precision.
- Executed bank deposits regularly, ensuring secure financial management.
- Managed stock replenishment to maintain merchandise availability and organization.
- Performed cashier duties, processing sales swiftly and accurately.
- Maintained store presentation standards through effective stocking methods.
Merchandising/Merchandiser
Target
Alabaster, US
11.2015 - 04.2019
- Executed cashier duties, ensuring accurate money handling and efficient transactions.
- Assisted customers in fitting rooms, providing personalized support and enhancing shopping experience.
- Managed merchandise presentation on sales floor, optimizing product visibility and accessibility.
- Collaborated with team members to maintain organized and appealing display areas.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Education
Certification - Healthcare management
ICDC COLLEGE ONLINE
OnlineSkills
- Collaboration platforms
- Marketing ambassador skills
- Customer experience management
- Dispute resolution techniques
- Recruitment strategies and service excellence
- Merchandising techniques and planogram execution
- CRM systems knowledge including Salesforce
- Cash handling
- Customer service
- Shift management
- Shipping processes
- Inventory management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Adaptability and flexibility
References
References available upon request.
Timeline
Assistant Team Lead
Pop Shelf
01.2021 - 04.2025
Customer Service Representative/Call Center
PLANET ART
11.2020 - 12.2020
Key Holder/Sales Associate
Dollar General
05.2019 - 03.2020
Merchandising/Merchandiser
Target
11.2015 - 04.2019
Certification - Healthcare management
ICDC COLLEGE ONLINE
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