Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
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Josie Torres

Helotes

Summary

Detail-oriented professional skilled in technical troubleshooting and customer service. Combines problem-solving abilities with a strong work ethic to enhance team performance and operational workflows in fast-paced settings. Eager to apply technical skills in an entry-level IT position while continuing professional development.

Overview

6
6
years of professional experience

Work History

Lead Associate

Dick's Sporting Goods
San Antonio
05.2020 - Current
  • Supported daily store operations across multiple departments, ensuring seamless service in front-end, apparel, freight flow, pricing/signage, ship-from-store, and cash office functions.
  • Delivered excellent customer service by resolving issues efficiently and ensuring a positive customer experience in fast-paced retail environments.
  • Assisted with team leadership responsibilities by training new associates and maintaining store standards to enhance operational workflow.
  • Managed pricing accuracy and merchandising while coordinating online order fulfillment, inventory restocking, and sales floor organization.
  • Performed cash office operations such as drawer reconciliation, deposit preparation, and maintaining financial accuracy and accountability.

Education

Bachelor of Science - Computer Engineering

The University of Texas At San Antonio
San Antonio, TX
12-2023

Certificate - Data Analytics and Agile Leadership

Texas A&M University
College Station, TX
07-2026

Skills

  • Point-of-sale operations
  • Customer service and data entry
  • Inventory management
  • Technical troubleshooting
  • Microsoft Office Suite
  • Google Workspace
  • Collaboration platforms
  • Time management and multitasking
  • Problem-solving and critical thinking
  • Adaptability to new technologies
  • Written and verbal communication

PROJECTS

Optimized Meal Assistance Robot

01/2023 - 12/2023, Undergraduate Research Project in Senior Design I & II

  • Designed and developed a robotic arm prototype to assist patients with limited motor function, enabling them to independently feed themselves., Utilized the Yahboom DOFBOT robotic arm kit as its foundation. It was controlled by a Jetson Nano microcontroller, efficiently managing multiple programs running concurrently., Designed & developed a mobile application for Android platforms using Flutter, ensuring cross-platform compatibility and a seamless user experience.

Cup Car & Tilt Table

01/2023 - 05/2023, Undergraduate Research Project in Microcomputer Systems II

  • Repurposed and programmed a handheld car for autonomous track navigation, integrating line scan technology and servo motors that controlled the table's movements based on a custom algorithm, ensuring precise and stable ball positioning., Utilized PID software for precise control and tuning, enhancing the car's performance and efficiency., Engineered a touchscreen-table application to autonomously balance a moving ball at the center for a minimum of 60 seconds.

Timeline

Lead Associate

Dick's Sporting Goods
05.2020 - Current

Bachelor of Science - Computer Engineering

The University of Texas At San Antonio

Certificate - Data Analytics and Agile Leadership

Texas A&M University
Josie Torres